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Leveraging technology will reduce the gap between doctor-patient relationship, says Sumit Puri, CIO, MAX Healthcare

Sumit Puri

“With less than 1 doctor per 1000 population in India, the primary healthcare is crippled with myriad problems”, said Sumit Puri, CIO, Max Healthcare.


Living largely online in 21st century, a massive amount of information is created every day. “We are well aware of the fact that the customers today is changing. Going by the present scenario, there is a lot of information regarding the patients. We are working in the highly connected age of customer with powerful forces driving opportunities”, said Sumit Puri while speaking at the Healthcare Innovation Summit, New Delhi

Today in the healthcare, Sumit continued, “We have significant gaps leading to doctor-patient relationship. There are aspects where the patients have to wait for long hours to seek an appointment before they actually get to meet the doctors.”

He further adds that sometimes, the time spent between a doctor and a patient is limited, which is an ongoing challenge that needs to be addressed.


Underlying the challenges in the healthcare where technology can be the only medium to eradicate such gaps Sumit said, “75% of the visits are for primary care, secondary care which could possibly be reduced if we have little bit of technology used. The time spent by the doctors and the cost of treatment might be betting your lives. This should be a primary concern for both the patient and the healthcare institution.”

“The kind of challenge a patient faces for visiting the hospital for the treatment over again is also our primary concern”, adds Sumit Puri.

He was of the opinion that the importance of data lies not in collecting them but using them at the right time. That is the time when we need to start looking at technology for better outcomes.

“Handling healthcare data is challenging due to its inherent complexities like high volume, high dimensionality, heterogeneous and noisy data.  The challenge lies in managing this and makes it more relevant for the doctors”, stated the CIO, Max Healthcare.

Moving forward, he talked about implementing Artificial Intelligence in healthcare. He said, “Artificial Intelligence is the possible solution to reduce the gap in healthcare. It is a technology that is evolving fast, waiting to be embraced by the healthcare sector. With 100-200 patients being observed by a doctor every day, it gets difficult to dedicate more than 2 minutes to the patients. Globally, it is a mandate that a doctor has to spend minimum 15 minutes with the patient. In our case, it is important to make that communication effective and solve this problem.”

Max Healthcare has a network of 14 hospitals with more than 2300 doctors offering treatment across all 29 specialties. “At MAX Health care, we are of the prospective of exploring the power of technology and leveraging it to make it more beneficial for the patients”, said CIO, Max Healthcare.

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