Business intelligence key to improving NHS management
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Business intelligence key to improving NHS management

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Business intelligence tools will play a central role in improving NHS management and meeting the goals of the Darzi report, according to Ardentia. Responding to the House of Commons healthcare committee’s comments on the quality of local NHS management, the healthcare intelligence specialist advises that having the right business intelligence tools will help to meet the aims set out by the report. David Beeson, development and marketing director at Ardentia said, “Lord Darzi’s year-long review of the NHS resulted in a blueprint that has the potential to radically transform healthcare delivery over the next decade. This blueprint paves the way for a more person-centred NHS, empowering patients with greater choice, better information and more control over services they receive. “There is no reason why current NHS managers cannot meet these demands if they have the correct business intelligence tools. Give clinicians access to good quality data and you give them the ability to lead, and to improve service delivery and healthcare outcomes.” One Trust which has the right tools in place to support management processes is Southampton University Hospital Trust, which has deployed Ardentia’s patient-level information and costing system, to deliver sound and controlled financial management and consequently to make the best use of healthcare resources. The solution enables finance staff to work with more accurate costings based on actual interactions and events related to individual patients. It supports more accurate, tighter financial management and by ensuring that financial managers are working with information about individual patients, it provides a tool for engaging clinicians more directly in management decisions. Moving towards a much more clinician-led approach to healthcare is a central concern of the Darzi review, and Patient Level Information and Costing Systems are central in supporting this initiative. “Adopting the approach favoured by Darzi could generate unprecedented improvements in the quality of healthcare delivered by the NHS,” added Beeson, “But to do so effectively is going to mean intense effort by managers and clinicians. And they are going to need information far beyond what has been available in the past: it is going to have to be far more comprehensive and also far more reliable and this may not be possible without the correct tools.”

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