The free telemedicine programme offered by the Indian government, eSanjeevani, has achieved a critical milestone by reaching 8 crore teleconsultations. In a short period of almost 5 weeks, the last 1 crore consultations were recorded, indicating a wider acceptance of telemedicine. eSanjeevani is a nationwide telemedicine service that aims to offer a substitute for traditional in-person consultations via a digital platform. It is an effort of the Union Ministry of Health and Family Welfare in the area of e-health.

This project has earned the title of the largest government-owned telemedicine platform in the world in less than three years. It comprises two verticals that serve patients in all states and UTs, effectively establishing a presence in the innermost regions of the nation.

The first vertical eSanjeevaniAB-HWC aims to close the digital health gap between rural and urban areas by offering supported teleconsultations and ensuring that Ayushman Bharat Scheme beneficiaries can get the benefits to which they are entitled. The “Ayushman Bharat-Health and Wellness Centers” (HWCs), which are established at the state level and serve as spokes in this vertical’s hub-and-spoke structure, are mapped with the hub (which consists of MBBS/Specialty/Super-Specialty doctors) at the zonal level. This model has been successfully implemented at 1,09,748 Ayushman Bharat Health and Wellness Centres (AB-HWCs) and 14,188 Hubs with the goal of providing quality healthcare to a patient dwelling in a rural area. This model has resulted in a total of 7,11,58,968 teleconsultations.

The latter vertical, eSanjeevaniOPD, serves both urban and rural residents. It makes use of technology to make doctor consultations accessible from the patient’s home, regardless of location, via cellphones, tablets, and laptops. 2,22,026 specialists, doctors, and other healthcare professionals have been trained and onboarded in 1,144 online OPDs that have been acquired by eSanjeevaniOPD. Impressively, this platform has treated more than 4.34 lakh patients in a single day. The Mohali-based Centre for Development of Advanced Computing (C-DAC), which offers customers comprehensive technical training and support, is expanding the faculty in this vertical to support up to one million patients each day.

The eSanjeevani application has created more than 45,000 ABHA IDs as part of the Ayushman Bharat Digital Health Mission (ABDM).

Leading ten states for the usage of this platform are Andhra Pradesh (28242880), West Bengal (10005725), Karnataka (9446699), Tamil Nadu (8723333), Maharashtra (4070430), Uttar Pradesh (3763092), Madhya Pradesh (3283607), Bihar (2624482), Telangana (2452529), Gujarat (1673888).

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