We build applications for medical laboratories and diagnostic centres, enabling them to go completely mobile, speed up lab operations and provide better customer-patient experience, writes Abhimanyu Bhosale, Co-Founder, CEO, LiveHealth for Elets News Network (ENN).
Cloud computing has always been an enabler. When we use it to find the nearest clinic or book the appointment with your family doctor, we use all the computing in the cloud to find you the nearest list of open clinics with appointment slots for each one of them. That is cloud computing in action.
It has a lot more applications, like finding patterns in patient data, tumours in the MRI scan, and much more. But we will talk about how cloud computing can be used for end-to-end automation in laboratories.
At LiveHealth, we build applications for medical laboratories and diagnostic centres, enabling them to go completely mobile, speed up lab operations, and provide better customer-patient experience.
A first step is to start moving to a cloud based ERP / POS (point of sale) system. This de-centralises your daily transactions and gives the administrator the ability to monitor remotely and in real-time. Having your POS on cloud not only makes you less dependent on your local limitations and reduces infrastructure costs, but also makes it scalable with ability to grow to multiple locations without any infrastructure dependency.
With LiveHealth for laboratories, we power your POS with add-ons enabling you to bill your patients, give options to take online payments, and also view and track their lab results on the app.
This helps labs establishing a customer connect in the first interaction with the patient, giving an opportunity to maintain long term relationship with customers.
Then comes your Lab information system, consisting of your dayto- day lab operations, reporting, interfacing with lab instruments, and quality control.
Efficient automation has always been one of the cornerstones of a lab operation, but with average transaction volumes per lab growing much faster than ever before in recent times, most laboratories have hit a bottleneck in further improving speed.
Moving on to instrument interfacing, it is one of the most important parts of your automation needs. Automation helps speed improvement up to 60 per cent, reduced costs by 40 per cent and reducing error rate by almost 80 per cent.
Interfacing not only reduces time spent on managing results and entry, but also provides extra time for your team to do more productive work.
We understand how important instrument interfacing plays a role in automation; hence we have made it completely free for our all plans.
After the results are transmitted from the instrument, the lab-tech is notified. The doctor then can view the complete report on the app, including the past results of the patient for comparison, and QC of the instruments to take an informed decision.
Enabling mobile transactions not just externally but also internally between the team and doctors is one of the differentiators of cloud. Once the results are authorised and signed digitally, it is then dispatched to patients, their consulting doctors and the hospital, thereby reducing the manpower, and time required for the same.
So with the help of cloud computing, we were able to achieve end-to-end automation, with improving quality, speed and productivity significantly. We, at LiveHealth, believe in empowering our customers to do more in their time, deliver quality and provide better and more seamless patient experience.