Putting Human Touch Before Technology – Shrikant Soman, CEO, Bhatia Hospital

Dr PD Potdar,

Shrikant Soman,
CEO, Bhatia Hospital

Starting out as a maternity home, Bhatia Hospital has today grown into a multi-speciality hospital that offers treatments in many branches of medicines. ENNs Nikita Narvekar talks to Shrikant Soman, CEO, Bhatia Hospital, about the hospitals road ahead

Please tell us something about Bhatia Hospital.

Bhatia Hospital was started in 1932 as a maternity home of 25 beds in one of the heritage buildings donated by a member of the Bhatia community. With the efforts of everyones team work we have now grown in to a 209-bedded super speciality, tertiary care hospital.
We provide healthcare to people from all strata of society irrespective of their caste, creed, and financial status. We believe in human touch more than technology or infrastructure, so it is important for the staff and patients to relate to each other so that the patient feels that he is a part of the hospital.

What are Bhatia Hospitals plans for 2014-2015?

We are coming up with a nine-storey building which will have a state-of- the-art cath lab. This lab is not only pertaining to the heart but to the investigation of the entire body.
Also we will be shifting the entire administration department in the new building so that this building can be developed for total patient services.
We will also be having a skin bank. This will be useful for the burns patients.

What are the latest multi-speciality services that you have introduced for you patients?

Orthopaedics is our prime focus. We have started knee joint replacements where the patient can even sit on the floor folding his legs without any difficulty.
We have eliminated open abdominal surgeries and replaced it with Laparoscopic surgeries. We have state-of-the-art operation theatres which match international standards. There are multiple cameras in there. We have got laser in urology which can destroy any tone without any difficulty.
Also we are advanced in other specialities also. We have a specialised burns care unit which meets the international standards and can treat people even with 70 percent burns.


“We believe in human touch more than technology or infrastructure, so it is important for the staff and patients to relate to each other so that the patient feels that he is a part of the hospital”

What are you initiatives on medical education and training?

We always stress on a type of medical education called Continuous Medical Education (CME). We have CME programmes for university, DNB students. We also have certain topics for public awareness.
We have well experienced consultants who lecture people on various topics.

Any initiatives that you have taken in treatment modality or infrastructure?

Our motto is to give tender care to the patient as a mother gives to the child. So our passion is to look after the patient first.
We have an X-ray machine where even the minutest details can be picked up. We have the latest CT scan machine which has the capacity of taking 50 exposures from different angles.

What about accreditation and collaboration strategies of the hospital?

We have applied for NABH accreditation and we are already on that job. We will also look into medical tourism.
How do you look at the opportunities in Tier II and Tier III cities? We havent thought about moving into these cities.

How do you look at IT opportunities in healthcare industry?

We have a website which is very informative. So we are incorporating IT into our working.

What do you expect from the new government that has ushered in?
There is a need for more hospitals. So the government should provide land at reduced prices. Also, there is a need for reduction in taxes for health establishments and medicines. They have to reduce the burden of schemes on the private and trust hospitals by improving the standards of public hospitals.

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