TCS to revamp IT infra of Cholamandalam MS

Cholamandalam MS General Insurance Co has announced a tripartite tie-up with Tata Consultancy Services and CMC Ltd to revamp its IT infrastructure. The new system will ensure improved service delivery processes for customers across branches in India, a release issued said. The deployment is line with the company’s expanding business and the changing requirements of a free market in the insurance de-tariff regime. While the software is a proprietary general insurance system of CMC, TCS will manage its customisation and successful deployment over the web. Benefits to customers would include delivery of policies at remote locations, facilitation of alternate modes of payment such as credit card, mobile telephony and web and improved speed of interaction such as issuance of policies and settlement of claims. The project will go on line at 100 of Cholamandalam MS offices across the country in the first phase during April 2008. Cholamandalam MS General Insurance is a joint venture between the Murugappa Group and Mitsui Sumitomo Insurance of Japan.

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