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Tata Docomo helps MedPlus achieve operational efficiency

Tata Docomo Business Services (TDBS), one of India’s leading enterprise internet, voice and data solution provider, has successfully achieved deployment of voice and data connectivity for MedPlus Health Services Pvt. Ltd., a pharmaceutical retail and services company based in Hyderabad.

Opening its first store in February 2006, today MedPlus has grown into the second largest pharmacy retail chain in the country with over 1,350 pharmacies throughout India.

MedPlusMart.com, the company’s online pharmacy and general store, was launched in 2015 and quickly grew to become the largest e-pharmacy in the country.

But MedPlus required reliable and scalable connectivity services for voice and data. It required dedicatedcarrier-grade internet connectivity for quality service delivery to customers.

This is where TDBS came into picture. It provided MedPlus with Internet Leased Line (ILL) with latency commitment, 99.5% of Service Level Agreement (SLA) and packet loss of less than 1%.

ILL was selected as the ideal data connectivity solution for dedicated and symmetric bandwidth which delivered the same upload and download speeds, and high-speed communication via the internet.

Also, to enable MedPlus to offer best-in-class customer services, TDBS provided Primary Rate Interface (PRI) voice
connectivity with each connection delivering 30 channels providing voice services as may be required. Each channel would be configurable as incoming, outgoing or two-way.

The solution could be terminated on a PRI card on any MedPlus Private Branch Exchange (PBX) device, with the option of selecting extension wise monitoring and billing. The PRI Solution provided closed user group facility, same product & cross product pooling (National pooling), suitable for registered tele-marketing or high volume inbound and budget call feature (ILD).

Following the adoption of TDBS solution, MedPlus now managesits operations more efficiently. It has set up a synergy in the functioning of stores across locations.

The company has witnessed significant improvement in the quality of services being delivered to customers.

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