India

“HealthFore’s Suite of Solutions @ Aditya Birla Memorial Hospital”

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Aditya Birla Memorial Hospital (ABMH) is a 500-bed, multi-specialty medical center located at Pimpri-Chinchwad, Maharashtra. Today, the hospital has completely streamlined its IT services, giving it a competitive edge over other hospitals

ABMH is equipped with the latest technology infrastructure and has some of the world’s best doctors, making it a benchmark hospital in healthcare standards.

The healthcare center is known to provide high-quality, cost-effective medical services with state-of-the-art resources and infrastructure. Due to its size and complexity of business, ABMH wanted an IT solution modeled on ERP concept to efficiently handle the hospital operations. The apparent increase in demand for healthcare services today, necessitated the integration of such solutions into the business management of ABMH hospital. In the year 2005, the hospital management floated a tender for IT services and solution providers to which five major industry players participated. After a detailed and stringent analysis of the participant’s Request for Proposals (RFPs), HealthFore’ HIS and PACS were short-listed among the other HIS vendors, including Siemens, Wipro etc. Amongst the many differentiators, robustness and stability of HealthFore’ HIS & PACS products scored over its peers.

Business Challenges

A majority of these officials did not have prior healthcare experience. This was one of the biggest challenges that HealthFore had to contend with. Commissioning of the hospital was also delayed due to an extension in the hospital planning, design and construction phase.

Many processes and policies had to be articulated and put in place to enable a smooth transitioning of the hospital operations from a manual form to an electronic form.  The hospital premises being huge, transfer of information from one processing unit to another and the chances of information being tampered or missed, posed as a critical issue in a healthcare setup like this. Towards this, the hospital decided to completely digitise and automate all departments in the facility. With its vision to be a world-class Medicity and a completely paper-less, film-less organisation, the interfacing of IT solutions with the hospitals latest equipment also posed as a huge challenge.

Due to its world-class infrastructure, competitive pricing and brand, the hospital received a very good response from the community. To address this increasing demand and deliver efficient, effective medical care, the hospital has employed 1200 people to cater to an outpatient load of 200 on an average, and 65 percent occupancy for its Inpatient services, apart from external and healthcare package patients.

“After an exhaustive review, we realized that HealthFore was one of the more competent companies  to offer an exhaustive range of solutions that can integrate and automate workflow across various points of medical care whilst fulfilling the specific needs of individual departments, whether that be at the patient’s bedside, or in the emergency department or in the revenue  department. The staff and physicians that were privy to the selection procedure chose HealthFore’s Magnum suite of solutions based on the quality of the products, the expertise of its people and the ability to support the product suite over a long term. Over the years we have also adopted HealthFore’s financial management systems to increase operational efficiencies as well as upgraded HealthFore’s older version of medical imaging solutions that eliminated film costs while improving turnaround time and diagnostic quality. Our strong relationship with HealthFore gives us confidence that we can meet industry challenges and provide the best care possible to our patients” mentions Ashwin Kothari, Director and Trustee, ABMH.

Solution

HealthFore’ Magnum is a comprehensive Healthcare Information System (HIS) for managing the automation needs of every segment of the healthcare environment. To achieve complete automation, Magnum is tightly integrated with HealthFore’ other Healthcare products like Medical Imaging – Picture Archival and Communication System (PACS), Patient Relationship Management, Knowledge Management and Business Intelligence applications.

HealthFore has adopted, proven and tested project management programs to streamline both, internal and external factors affecting the project, its timelines and implementation. HealthFore solutions’ HIS and web based PACS and Telemedicine systems helped ABMH cross boundaries to reach the community and vice a versa. Magnum facilitates the consistency of information and shares required information with outside consultants, satellite clinics and patients. PACS enables radiologists to view the scanned images of patient and report from outside the ABMH network. Robustness and flexibility has made the system self-reliant and more efficient in performing tasks and allotting more time with the patient for addressing their issues. CPOE makes billing real-time, eliminating the waiting time for patients.

Discharge process, which is always a challenge to any multi-specialty hospital, requires tight coordination amongst clinical, administrative, support and billing teams for accurate, timely and efficient discharge of a patient. Insurance module enables one-time definition of the schemes and automatically calculates breakups in the bill, reducing human intervention and chances of wrong billing.

Success

Today, the hospital is completely streamlined with IT services, giving it a competitive edge over other hospitals. It is now, the most preferred hospital by the masses, as per one of the daily newspapers survey in the city. The patients / customers are delighted with prompt, accurate, satisfying response and output given by the hospital. It is one of the largest automated hospitals in the country with IT usage in almost all departments of the facility.

It has drastically brought down the patient waiting time for consultation, increased transparency in terms of empowering patients by providing interactive systems, achieved a below national average time of discharge process and kept a check on mortality with frequent quality reports generated through the IT solution.

“Magnum has been adopted broadly across most of the departments within ABMH. Magnum has been running successfully for the last four years and with Magnum at the core of our systems, our doctors are able to spend more time rendering quality care and ensuring that the most appropriate decisions about the patients care have been made. This has resulted in outstanding patient satisfaction” says Rekha Dubey, Sr GM – Operations, ABMH.

The hospital’s satellite clinic was started with only three specialties and has now spread across 11 specialties to address the increasing demands of customers in the city and the customer groups who avail only preventive treatment. Thus, Magnum has broken barriers and maintains the uniformity in data.

Process automation using HealthFore’s Magnum HIS was one of the key factors for ABMH to achieve the standardization of its processes which helped ABMH in winning the Indian Merchant’s Chamber’s (IMC) Ramkrishna Bajaj National Quality Awards (RBNQA) which was instituted in 1996 to give special recognition to excellence in organisations.

RBNQA has chosen ABMH for its Performance Excellence award in Healthcare segment for the year 2011. HealthFore assisted ABMH comply with industry best practices which effectively helped them plug uncoordinated and non-accountable process leaks.

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