Located in the heart of Faridabad, Sarvodaya Hospital has evolved into a multi super-specialty medical institution. Dr Rakesh Gupta, Chairman and Medical Director, Sarvodaya Hospital in conversation with Shahid Akhter, ENN, talks about his passion and problems in healthcare.
Please tell us about the healthcare facilities taking shape at Sarvodaya since its inception in 1997.
Late in the mid-1980s, I was ensconced in Sector 19, where I worked in various capacities in different healthcare set-ups. I was catering to the middle class, but I was not satisfied with my little contribution and performance. I always looked beyond the small hospitals, and thought of creating one super-specialty centre, where all three verticals (clinical care, medical research and academics) of healthcare could be pursued under one roof. Further, the focus was on affordability and medical excellence. The opportunity came in 1997, when we finally created an integrated healthcare system. Gradually, we were able to increase the bed strength, expand our infrastructure and install state-of-the-art technology. The motivation or the philosophy behind Sarvodaya Hospital is Sarve Santu Niramaya or Happiness for all. Today, the hospital has a capacity of over 300 beds with a fully operational super-specialty wing in place. Our team of doctors are committed to exceptional care amidst a sense of professional approach with a personal touch. They add value to their work to help patients recover faster. Add to this their passion to heal patients and their constant drive towards higher quality outcomes is unmatched.
What are the centres of excellence at Sarvodaya Hospital?
Sarvodaya Hospital has set benchmarks in multi-specialty with exceptional work performance. This sets in place, its recognition as a centre of excellence, providing super-specialty services in Cardiology, Cardiothoracic and Vascular Surgery, Cancer Care, Neuro Sciences, Minimally Invasive Surgery, Gastroenterology and GI Surgery, Orthopedics and Joint Replacement, Urology and Nephrology. Centre for gynaecology and obstetrics is another state-of-the-art hub that provides comprehensive care under one roof. We have the most advanced equipment to provide maternity health care services. Our facilities include ante-natal care, high risk pregnancy, besides conventional gynaecology. What support services are available at Sarvodaya Hospital? This constitutes the blood bank, laboratory and the imaging services. They are well-equipped with state-of-the-art technology. Each department is selfcontained, and replete with essential services. Blood bank and Transfusion service, for instance, incorporates Clinical Biochemistry, Haematology, Clinical Pathology, Immunology and Serology, Microbiology, Histopathologyand Cytology. Your focus on care and quality. We are very particular about care and quality. We scrutinise the feedback from our patients, and try to see if there was any room for improvement, or if we missed anywhere by way of care or time lapse or any other detail that suggests an improvement or remedial measure. To ensure what we say and to bring greater visibility, we went in for NABH and NABL accreditations. Besides, patients, even our staffs feels greatly motivated to see quality measures in place and practice. How good is your response in case of emergencies? Our emergency number 0129-4184400 can be activated to summon an ambulance service from your home. In Faridabad, the ambulance is expected to reach your home within 20 minutes, and the treatment starts from there itself. If it is a case of heart attack, the treatment should commence soonest possible. Any delay may jeopardize the outcome. Following admission into the hospital, an emergency cardio angiogram can be performed to detect the blockages in the artery. 24-hour Heart Service at HRC is equipped with two mobile intensive- care unit ambulances, nine-bed heart care beds, two Echocardiography machines, Cardiac Cath Lab for emergency Angiography, Angioplasty, full-fledged heart surgery operation theatres, cardiac rehabilitation and life-saving fitness programmes to prevent recurrence of heart attacks.
Do you cater to international patients?
Yes, we have International Patient Care Centre. We endeavour to provide a one-stop care for such patients, and their family members. Our services begin with tele-consultation and predeparture uation. We facilitate visa and other travel arrangements, including air-ambulance service. We have a choice of rooms from private to luxury suites, interpreters are available, and all this is monitored through personal-relationship utive, round the clock. Prior to the patient arrival, our team of doctors uate the case, and provide the cost and treatment plan prior to patient arrival.
What are the healthcare courses offered by Sarvodaya Institute of Allied Health Sciences (SIAHS)?
Sarvodaya Institute of Allied Health Sciences (SIAHS) is aimed at improving Healthcare Services by enhancing the number of trained primary and supportive health-care workers. Sarvodaya Nursing Institute offers specialized training to nurses, paramedics and hospital support staff. Medical education, in these verticals, is backed by practical training and exposure at Sarvodaya Hospitals.
As you are in close proximity to the villages, do you encourage awareness programmes so that you can reach out to them?
Yes, at Sarvodaya Hospital, we consider ourselves accountable to the community. Indian healthcare scenario is vexed with various issues like nonavailability, non-affordability, lack of quality, lack of awareness, preventable measures and so on. Considering this lacuna, Sarvodaya Hospital and Research Centre conducts multiple Community Outreach Programmes as its commitment and obligation towards the poorer section of the society. The primary aim of these programmes is to address and redress the imbalance by providing quality and advanced healthcare to the deprived and the underprivileged. We conduct regional camps, and our focus is on clinical examination, diagnostics, treatment and surgeries to the underprivileged. Regularly, we reach out to them with extensive awareness programmes with the aim of providing the community with knowledge on prevention, benefits f early diagnosis and treatment of health issues.