September 2011

Implementing An Electronic Medical Record

The case study highlights the importance of implementing an EMR system

The case study highlights the importance of implementing an electronic medical record (EMR) system in the hospitals for effective management and increasing efficiency


By Dr Karanvir Singh
Consultant Surgeon
Sir Ganga Ram Hospital, New Delhi

An electronic medical record (EMR) system, which is the computerised equivalent of a paper case sheet containing patient medical data, is what really distinguishes a standard enterprise resource planning (ERP) solution from a hospital information system (HIS).

The EMR component in an HIS is generally believed to be the most difficult to implement. Often hospitals implement the other components first, leaving the EMR last because of the difficulties involved. Doctors are usually mobile, while computers are not, and although laptops and tablet PCs are making inroads into this they still have a long way to go. Doctors are also more pressed for time and barely have enough time to open the paper case notes of a patient to scribble a few cryptic notes. Also, doctors are well known for being resistant to change, more than hospital clerical staff. Doctors love to get data but hate to enter data.


Our initial HIS roll out had been of outpatient registration and the laboratory and imaging services in 2005. We have added more modules as the years have gone by. EMR capabilities were introduced 2 years ago. We had expected a strong resistance from doctors but were instead greeted by a flood of demand from doctors requesting EMR implementation in their departments, and the roll out has been surprisingly smooth. Analysis of why this happened contrary to our expectations is likely to benefit other sites that are trying to implement EMRs.

Introduction of a new system works best with a carrot and stick policy. In our implementation we had more carrots than sticks. The first ‘carrot’ was an automated discharge summary. All departments used to type discharge summaries on a word processor. Patient data was lost over time since it was next to impossible to locate the word processor file of a patient after a few months. What we offered them were EMR screens where they could enter clinical data which would then be picked up by a separate module that would print it in the form of a discharge summary. All this would be backed up by industry grade security ensuring data availability even decades down the line. This immediate return offered by an automated discharge slip, even though much less than the returns from data retri at a later date is what tipped the balance. We realised that something as trivial as an automated discharge summary should not be underestimated as a force that could influence EMR adoption and it is something other sites would do well to keep in mind.

The other ‘carrot’ was availability of analysable data. If doctors could analyse the huge volume of entered clinical data they could get more research material and many more publications. While designing the EMR screens we ensured that free text typing was restricted as much as possible and data was captured in a granular fashion resulting in the data being immediately available for data analysis. Structured data entry is of crucial importance in a good EMR.

We were fortunate to own a very good business intelligence software (Speedminer from Hesper, Malaysia) which we quickly adapted to clinical data analysis. Within days of EMR data entry being started in a department we were able to provide them with dashboards showing clinical data in the form of analysable charts. Starting just 2 years back, we have now reached a stage where about 95% of admitted patient’s clinical records are being entered into the EMR (about 160 patients per day), and we expect to have 100% data entry within months. The lesson is that it is not a good idea to introduce the EMR until ‘carrots’ are ready, which in our case were the discharge summary module and the data analysis module.

During the process of our EMR implementation questions arose regarding data confidentiality. Doctors like to restrict browsing of entries in paper case records to only doctors directly involved in the care of their patient. In our EMR, while it is possible to configure such restrictions, we opted not to, as doing so would restrict visibility of these EMR entries to only the main care provider after the patient’s discharge and would exclude access to a lot of patient care data from subsequent care providers. In such situations one has to strike a balance between availability of patient’s medical data with the aim of improving medical care, and data confidentiality.

Another issue is the legal implications of switching over completely from paper records to electronic medical records. Although the Indian IT Act 2000 allows presentation of digitally signed electronic records in lieu of paper records in a court, there has been no precedence in India of a legal suite being fought based entirely on electronic medical records. We hence ask doctors to make duplicate entries, once in the paper case sheet and once in the EMR, although daily rounds notes are not entered in the EMR.

A new complexity was the ICD-10 clinical coding system used. Although fairly comprehensive, it is not easy to use and locating the appropriate ICD code is a difficult exercise for doctors sometimes, even though the entire coding list had been preloaded into the system. We hence provided them access to the very helpful ICD coding section of the WHO website which helps in locating the appropriate code . Doctors often use medical transcriptionists to make entries on their behalf but we insist that they perform the coding at least themselves.

“We are very close to reaching a stage of 100 percent clinical data entry in our inpatient records. Considering our outpatient workload (nearly 1500 patients/day), implementing EMR use in the outpatients will be another challenge”

The use of medical transcriptionists is a compromise we have made. To ensure that the quality of data entered was not compromised we modelled the patient paper records template to mimic the EMR screens. The doctors enter data in the paper records at the time of clerking the patients and the transcriptionist types this into the EMR. All EMR entries are then checked by a doctor before discharge of the patient.

We are very close to reaching a stage of 100 percent clinical data entry in our inpatient records. Considering our outpatient workload (nearly 1500 patients/day), implementing EMR use in the outpatients will be another challenge. It is common to see good EMR implementations, with nearly paperless workflows in many hospitals where the workload is not crippling and where it is possible to maintain ideal computerized workflows even if each computerized workflow step takes some extra user time. The story is very different as hospitals approach saturation limits in the work load they can handle. Every minute increase in processing time necessitated by computerisation of workflows, as often occurs at areas of intensive data entry, can lead to a derailment of the entire computerisation process. Implementing a HIS in such a situation requires the implementers to squeeze the very last drop of efficiency from the system and plan things very differently from what they would otherwise have been.

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