A product has been developed for the optimised repair and tracking of mobile diagnostic imaging systems.

The tracking system aims to address the problem of locating and making repairs to such imaging systems, especially when their routes around the hospital change.

Philips Remote Services (PRS), manufactured by Netherlands-based firm Royal Philips Electronics, uses global positioning system (GPS) location technology, internet data connectivity a standard voice service to diagnose and potentially repair the imaging equipment remotely.

The manufacturers said that PRS was developed to counteract issues such as delays caused to patient treatment following equipment malfunction.

The PRS incorporates a combination of networking links and hardware, to facilitate the ongoing maintenance necessary to implement the manufacturer’s remote services platform. The point of access is via internet VPN, integrated services digital network (ISDN) or analogue connectivity.

John Roberts, Jr, Director, Mobile Operations for Integral PET Associates, based in the US, said that the system “is a valuable asset management technology that has helped our organisation better understand our system environment and helped the Philips field service team perform in a faster and more effective manner.”

“With the PRS for Mobiles, we can contact the units and diagnose problems more efficiently,” said Ketan Shah, senior manager of mobile enterprise for Philips Healthcare. “What used to require hours of driving time for repairs can now be done in minutes since engineers from our remote technical operations can dial in to proactively monitor and diagnose systems.”

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