Magazine

Patient at the Centre

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Rai Umraopati Ray
Co- Founder and Lead, Patient Education, India Virtual Hospital

India Virtual Hospital (IVH) Patient Education Programme is a step in the direction to bring back the focus on patient care in the Indian healthcare arena, says Rai Umraopati Ray, Co- Founder and Lead, Patient Education, India Virtual Hospital, in conversation with Elets News Network (ENN).

Tell us about India Virtual Hospital (IVH) Patient Education Programme?

People are healthiest when they want to care for themselves. People are healthiest when they know how to care for themselves. People are healthiest when they care for themselves. To help patients know how to care for themselves well is at the heart of good health. India Virtual Hospital (IVH) Patient Education Programme is a step in this direction to bring back the focus on patient care in the Indian healthcare arena. With the help of our unique patient education module, we want our patients to see us as partners working to find the best solutions to fit their individual needs.

What are the key objectives of the programme?

The core objectives of IVH Patient Education Programme include enabling patients to assume responsibility for their own health care; increasing patient trust, satisfaction, and loyalty; increasing opportunities for treatment acceptance; ensuring continuity of care between appointments; helping patients decide the best plan of action; improving communication between patients and doctors; and providing patients with the opportunity to practice prevention techniques at home.

Can you elaborate on the content strategy of this unique pragramme?

The programme’s content strategy has been developed involving all relevant stakeholders of healthcare fraternity. Largely the modules are being generated under three broad categories — Medical and Research, Experiential and Inspirational, and Healthcare News and developments.

Under the Medical and Research category, we have collaborated with healthcare professionals like doctors, academicians, health writers, bloggers, domain experts, etc. to write authentic credible content on specific diseases, prevention metrics, care, various aspects of patient treatment journey, newer developments and technologies. The idea is to create a repository of right and relevant healthcare information in a simple language that can be accessed by patients and their family members to strengthen their decision making process. Segments like What Doc Not and Disease Factor provide customised information on diseases and treatment options available at best of the healthcare centres.

The Experiential and Inspirational section is interesting and interactive, where we encourage the patient community at large and their family members to share the experiences of their patient treatment journey, feedback about the stakeholders involved, challenges and positives and their opinion on how to improve the patient care process. These stories by real patients may act as an inspiration for other similar patients and may help them improve their treatment journey. In due course of time, this section will facilitate patients to interact with each other, share their inputs and become a support system for each other.

The Healthcare News and Developments section contains general news where any news relevant for patients and healthcare fraternity are curated nationally and internationally. We run regular contests, events, polls to engage with people. There are discussions and debates on policy issues, insurance matters and other topics that interest patients.

Under the Medical and Research category, we have collaborated with healthcare professionals like doctors, academicians, health writers, bloggers, domain experts, etc.

What are your future plans?

Our upcoming segment Patient Likewise Me will have diseasespecific patient groups for patients to interact and learn from similar patient groups. We are also creating a unique segment, IVH Happiness Index, a platform for ‘psychological rehabilitation of patients.

Through IVH Patient Education Programme, we are striving to achieve shared decision making, improve understanding and adherence, motivate, and encourage self-management. To achieve this goal, we have to be effective patient educators and work well with other health providers who share this role.

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