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IT is the key to Success

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Dr Rajiv Jain

Dr Rajiv Jain
Director, Save Sight Centre, New Delhi

There is no healthcare without medical technology and in recent times the practice pattern has changed in a big way, says Dr Rajiv Jain,Director, Save Sight Centre, New Delhi

What IT solutions have you deployed in your organisation?

We are trying to go paper-less. We have deployed electronic medical record system. A patient does not have to fillany paper as we record everything online and all the records are on cloud.For instance, optometrist stored the vision records, the lens power and the like, on cloud, then doctor can access the record details online. We also send soft copy of the reports to the patients on their registered email Ids. Number of patients’ prefers hardcopies as well. We are also planning to start a facility for patients, so that they can access their reports online.Going online has increased our return on investments and patients feel the difference. This is something we are proud of.

There is lack of efficient adoption of technology in hospitals. What is the reason behind this?

The adoption of technology to share and store the information will take lot of time. One needs a dedicated team to look after the software and other related issues. No doubt it will increase the overall operational cost.Translating the cost into getting more business is a challenge. We have to change with time and adopt technology.

What are the popular new technologies in healthcare sector?

Few technologies regarding patient care and patient comfort like e-appointment are very popular. We are now planning to start ‘e-consultancy’38MAY / 2015ehealth.eletsonline.com service on web, allowing patients to upload their details online for consultancy if they are unable to visit the hospital. These are the things we are looking forward to.

How do medical technologies remove existing paradigm in health sector?

There is no healthcare without medical technology. What we have seen in recent times that the practice pattern has changed in a big way. Patients do not want to visit hospital again and again. Nowadays, patients are happy to take consultation over phone or Skype. I have a few patients, who ask me to come on Skype for consultation.Today, doctors are equipped with more IT tools.

How can technology beleveraged in an affordable manner in the healthcare sector?

We are planning to put Fund us camera software to enable this. It’s a kind of primary care, where the sevans with cameras will go to villages where patients of diabetes will be screened. Photographs will be done and will be sent to us. If someone has any disease, they will be called by us.We will not be charging anything for this as it is based on public-private partnership (PPP) model and there is social responsibility clause with big corporate funding it.

What more needs to be done in healthcare sector to make it in tune with the present scenario?

First, awareness among doctors as well is people is very important.Doctors should aware of the medical conditions of the patients and where they should stop as per their specialisation. Same as I cannot treat all patients, I can only treat eye care patient as I am retina specialist, I can’t treat every eye ailment.

How did you find the recently held elets Healthcare Forum2015?

One of the most important things I received from this forum is knowing about the current industry trends.The event also provided me an opportunity to listen to views and opinions shared by policymakers,decision-makers, prominent industry leaders, hospital administrators and senior level executive at one common platform.

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