Colossus of Healthcare
June 2014

Colossus of Healthcare

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Dr Dinesh Batra, Director, Cygnus Hospitals

Dr Dinesh Batra,
Director, Cygnus Hospitals

Cygnus Medicare -the chain of ten super specialty hospitals, has carved a niche for themselves. Dr Dinesh Batra, Director, Cygnus Hospitals, is a prime mover of various hospitals in India and abroad. He talks about his recent flagship hospitals with Shahid Akhter, ENN

In a short span of few years, Cygnus has illuminated the healthcare landscape. Please share your journey so far.

Cygnus Medicare is a company formed by a group of highly-skilled doctors with a vision to open centres for specialised surgeries throughout North India. For us, it is more of passion rather than profession. We share a common belief that every individual has the right to finest quality healthcare. Keeping in tune with our belief, we endeavour to provide the highest quality of healthcare to our patients by creating, using and disseminating knowledge through research and education. We further aim to run centres for specialised surgeries in those areas where super specialty care may be missing.

If we look back at healthcare three decades back, it was the era of charitable hospitals and nursing homes. Gradually, the shift came with the advent of corporate hospitals. This changed the healthcare scenario. People, now, have reservations about visiting charitable hospitals that lacked critical care, handling of medical complications and emergency services. Apollo emerged in 1990s, and that was the turning point. People were looking up at multi super specialty facilities under one roof.

We observed the changing landscape, and four of us (all doctors) joined hands to create super specialty healthcare hub to cater to all the sections of the society. Currently, we are focusing on bringing super specialty care to B and C category town of North India. With this aim and vision in mind, Cygnus Medicare was created in 2010, and we started to brush up these charitable hospitals and changed their outlook. By now, we have already acquired ten hospitals, and we are in the process of further expansion. This makes us the largest chain of multi specialty hospitals in Haryana and Delhi. This is not about the numerical value, or strength, but it brings together the finest doctors, and the best of technology.

Please shed some light on your best performing hospitals

We strive to make all our hospitals a multi specialty hospital with best of infrastructures. Bensups Hospital in Dwarka Sub-City, for instance, is a 138- bed multi-specialty hospital (14 beds reserved for the economically weaker section). The hospital is well-equipped for emergencies (E4E).

The golden rule during medical emergencies is to waste minimum possible time to provide medical care to the patient. The hospital boasts of the best infrastructure and faculty in terms of advanced ICU, NICU labs, modular operation theatres, state-ofthe- art fully digital cardio catheterization Lab and other advanced life-saving infrastructure. During the past 12 months, the hospital has helped 1,124 cases of heart emergency, 147 cases of neuro emergency, 3,228 cases of trauma amongst a total of over 28,000 casualties in the last 12 months.

What core values you have emulated to bring transformation in healthcare?

Though we are late players, we have carved a niche for ourselves in healthcare. We believe in endless pursuit of excellence in all the fields—be it patient treatment, research or teaching. We believe in a more humane approach and touch. We don’t mind going the extra mile for our patients, doctors, colleagues and co-workers.

As India is a diverse country, we have patients, doctors, clinicians and staff workers from all parts of the country. We even have patients coming in from different parts of the world for treatment. Therefore, we are always ready to treat any type of patient coming in with the rarest disease.

Our mission is to provide benchmarked quality at affordable cost with the help of caring and efficient human resource. We believe that every individual has the right to finest quality healthcare at minimum possible cost and easy accessibility. To run centers for specialized surgeries in the population areas which lack in super specialty care, we aim to provide the global standards in healthcare to masses at affordable prices.

Who are your growth capital partners?

Our initial funding came from Somerset Indus Capital Partners, a private equity firm focussed on making healthcare investments in India. This funding supported us in a big way, and now we are going in for a second investment for further expansion.

Cygnus Network

* Cygnus Bensups Hospital Dwarka

* Cygnus J K Hindu Hospital Sonipat

* Cygnus Hemraj Jain Hospital Pitampura

* Cygnus Sanjiv Bansal Hospital Karnal

* Cygnus Super Speciality Hospital Krukshetra

* Cygnus Magnus B S Sanjivini Hospital, Bahadurgarh

* Cygnus Maharaja Agarsain Hospital, Panipat

* Cygnus Kalwati Hospital Kohand

* Cygnus Sonia Hospital Nangloi

* Cygnus Orthocare Hospital Hauz Khas

Are Cygnus Hospitals accredited, and how do you view quality healthcare?

All our hospitals are in the process of NABH accreditation. Pre-assessment has already been done. Irrespective of this, we aim at providing international standards in healthcare and most importantly at affordable price.

Where do you see Cygnus hospitals five years from now?

Today, we have five hospitals in Haryana at Sonepat, Panipat, Karnal, Krukshetra and Bahadurgarh. Four of these hospitals are well connected to each other, and can be reached within 30 minutes. These hospitals receive a high rate of trauma cases, almost 200 each day. We are trying to address this section by way of strengthening E4E (equipped for emergency services) set up.

Out of 21 districts in Haryana, only three can claim medical coverage by way of tertiary care. What about the remaining 18? We endeavour to fulfill this gap and come up with healthcare facilities so that everyone benefits.

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