Agilent Technologies Inc. announced the opening of its Customer Experience Center (CEC) and office in Mumbai, reinforcing its commitment to India and strengthening engagement with customers across life sciences, pharmaceutical, and applied markets.
The Customer Experience Center brings together hands-on technology demonstrations, application expertise, and commercial operations in an integrated facility. At the launch, customers from pharmaceuticals, biopharma, diagnostics, chemicals, food safety, and environmental testing visited the center, participated in application-led discussions, and explored solutions addressing laboratory challenges.
The Mumbai facility is part of Agilent’s global investment in customer-facing infrastructure, including Centers of Excellence and experience centers. In India, it complements the India Solution Center in Manesar, the Refurbishment Center, and the Hyderabad Biopharma Experience Center, forming a connected network linking local scientific needs with global expertise.
“At Agilent, customer experience is central to how we deliver value—globally and locally,” said Jonah Kirkwood, Senior Vice President and Chief Commercial Officer, Agilent Technologies. “The Customer Experience Center in Mumbai reflects our continued investment in India as a strategic market and capability hub. By bringing together demonstration, collaboration, and local expertise, we are enabling customers to move faster from insight to impact, supported by the same high-quality experience they expect from Agilent anywhere in the world.”
Agilent stated that the co-location of its office with the Customer Experience Center strengthens collaboration between customers and local teams, enabling deeper technical engagement and more effective knowledge exchange.
“India’s pharma and applied markets are evolving rapidly, with increasing focus on quality, compliance, and advanced analytical capabilities,” said Bharat Bhardwaj, Vice President, Asia Pacific, Agilent Technologies. “The Customer Experience Center in Mumbai enhances how we support customers across India as they modernize laboratories, adopt new technologies, and meet both scientific and business objectives.”
“This new Customer Experience Center reinforces Agilent’s commitment to India as a key contributor to global science and innovation,” said Nandakumar Kalathil, India Country General Manager, Agilent Technologies. “By bringing customers and Agilent experts together in one integrated environment, we are supporting capability building, collaboration, and long-term partnerships that advance India’s laboratory ecosystem.”
The center provides a platform for hands-on learning, application-focused discussions, and workflow demonstrations, supporting customers as they respond to evolving scientific and regulatory requirements.
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