“While digital transformation was slow in the healthcare industry, Covid has rapidly changed patient’s preferences. They are more aware and will demand quicker, better service. Unfortunately, a lot of effort in past by healthcare has been directed towards filling the digital divide only i.e. access to equipment, hardware, fancy apps without considering the extreme variance across patients (genetics, food habits, and financial capability), geography (tropic to extreme cold) and cultural/ religious practices leading to heterogeneity in healthcare practices across India. I believe there will be a huge transformation to fill this service divide promoting accessibility, affordability and quality of the services for patients. The trifecta of Technology, Knowledge and Institutional Resources and a balanced interaction among them will bring forward this powerful change.”
Saurav Kasera, Co- founder of CLIRNET
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