Indian Railways

In the IT age, digitised healthcare is the need of the hour to provide seamless service. In this view, RailTel and C-DAC have asked to implement the pan-India Hospital Management Information System (HMIS) at 129 railway hospitals and 586 health units. This is to bring the entire Railway Health System on a single architecture to provide faster, seamless and hassle-free healthcare.

RailTel is a Miniratna PSU of the Ministry of Railways, and C-DAC is a unit (e shushrut) under the Ministry of Electronics & Information Technology.


Out of a total of 11,76,300 employees of Railways, registered employee beneficiaries are 11,24,058. Total HMIS employee cards generated are 10,33,143. Card generated is persons who have got their UMID card made. Out of the total of 16,52,082 pensioners of Railways, registered pensioners beneficiaries are 4,83,592. Total HMIS pensioners beneficiaries cards generated are 3,75,440. Employees have an average of 3-4 dependent and pensioners have 2-3 dependents.

HMIS has already been deployed over 156 health facilities across Indian Railways. Further accelerated deployment over balance health facilities will be completed in 2021.

HMIS solution is set to cover the entire gamut of clinical care as well as hospital administration with around 20 modules that are relevant to railway hospitals. The modules cover both core as well as ancillary requirements of Hospital management like areas of OPD, IPD, labs, OT, blood bank, pharmacy, referrals, medical examinations and reimbursement of medical claims, among others.


To empower the medical beneficiaries, a mobile app has also been developed, which enables the patients to access their Electronic Medical Record (EMR) from anywhere. Features like teleconsultation, lab report access, medicines disbursed to patients among others have also been provided through this app. Feature of self-registration is also available on this App.

This system is fully integrable with the National Digital Health Mission programme of the Ministry of Health and Family Welfare. The HMIS has been synchronised with various other digital initiatives of the Indian Railway like Unique Medical ID (UMID), IPASS and ARPAN etc, and is capable of further such integrations as per need.

Digitisation of health data which is accessible through unique medical ID (UMID) of Railway healthcare beneficiaries is going to make the healthcare services hassle-free and transparent. The patient can take OPD appointments by scanning the QR code through the HMIS app. This will bring improvement in patient care and patient services to approximately 10 million railway health beneficiaries.


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