Health Infra Opportunity in a Post-Covid World

Covid World

The 10th edition of Elets Healthcare Leaders Forum (HLF) brought senior execs to discuss the areas of investments and scope for improvements in hospital infrastructure. eHEALTH was the coorganiser of HLF virtual.


Covid-19 pandemic underscored the need for robust healthcare infrastructure. In a Live panel discussion, Dr Aloke Mullick, Group CEO, OMNI Hospitals; Dr Mervin Leo, COO, Aware Gleneagles Global Hospital; Namit Soni, CEO, Soni Group Of Hospitals; and Archana Devrari, Senior Manager, Supply Chain Management, Max Healthcare Institute Ltd shared their experience and thoughts on re-imagining the healthcare infrastructure for the pandemic and the future. Neeraj Lal, Group Senior Vice President, Medicover Hospitals India moderated the panel.Archana Devrari

Archana Devrari, Senior Manager, Supply Chain Management at Max Healthcare Institute Ltd said: “We realised that we did not have any set-up related to IT to be able to work with minimum human interactions during the lockdown. So, we have developed IT solutions for our team. I am from a supply chain background; I could see that it was totally disrupted.

The supply chain dealt with acquiring goods from vendors by calling them; it is a very layman kind of work structure. But now, we have started investing in the supply chain and started adopting new age technologies such as Artificial Intelligence. I think that more robust technologies will be adopted in the system gradually.


Namit Soni

Namit Soni, CEO, Soni Group Of Hospitals, remarked: “The biggest thing was that we got a hybrid picture in place. We realised that the patients partially could be examined once and the rest of the treatment could be followed through via video calls and video rounds. So, when we looked at in our hospitals what we did was we ensured our first assessment was very strong and done by one of our senior clinicians. So, if a patient came at night or in the evening, he or she was assessed by one of our senior doctors. These consultations took place with the head of the department of senior doctors by maintaining all the precautions we could manage in a kind of face-toface kind interaction. If patients had to be shifted to a separate zone, we arranged facilities to enable doctors to see patients and discuss the symptoms for following up with treatment over video call and consultations.Dr Aloke Mullick

Dr Aloke Mullick, Group CEO, OMNI Hospitals, shared: “We deployed our telemedicine platform and did a lot of work in the field with hotel partners that accommodated lots of patients in hotel isolation totally managed on telemedicine platform. We are also going for paperless across our chain with a fully functional EMR in the next two years. We will also come up with a patient app that will enable patients to book appointments, get lab reports: X-ray reports, discharge summaries, etc.

Dr Mervin Leo

Dr Mervin Leo, COO, Aware Gleneagles Global Hospital said, “It is inevitable to adopt app technology to bring transparency, which is the key in healthcare; we cannot gain the trust of the patient without transparency. Going forward, the sector should concentrate more on this kind of transparency that helps the private sectors as well as the government hospitals to fulfil the patients needs as we have to be patientcentric. We have to do things that are best for the patient and patient recovery. We have witnessed such initiatives taken by the government during the pandemic by launching websites and apps that inform the availability and allocation of beds, among others.”

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