The national helpline will provide all the necessary information and guidance on COVID 19. Primarily the helpline is intended to provide medical assistance for several minor physiological illnesses, ailments, and mental distresses, along with directory information, details on health schemes, a grievance redressal mechanism, and more. In line with the pandemic and the critical medical situation that has risen in the country, due to COVID 19, the government has declared 104 as the official helpline service for COVID related inquiries and assistance across India.
Ziqitza Healthcare Ltd under the guidance and support of the Government and Ministry of Health has been diligently monitoring the queries received under helpline number 104. Further to ensure timely assistance and redressal of the queries there is an increase in the capacity of services in certain locations such as Madhya Pradesh, Punjab, and Odisha etc. As per following:
In Madhya Pradesh:
✓ Increase in the capacity of the call centre staff from 15 to 25 persons attending the calls
✓ Special training imparted to the crew and call center staff on how to attend a COViD 19 case
✓ Dedicated ambulance with necessary essentials for the transfer of the suspects / confirmed cases
✓ Additional support taken from 181 helpline staff as the call flow has increased drastically
✓ Call centre to work 24×7 with staff on rotational basis
✓ Excellent support from CMSO in terms of proving required safety gears and sanitizers etc. for the crew handling patients directly
✓ Regular medical and health check-ups conducted of the crew and staff coming in contact with the patients
With a sudden surge in the cases in past one week there has been remarkable increase in the inflow of the calls from 500-600 per day to approximately 25000 calls a day; the mix includes both general health inquiries and COVID 19 specific calls. Due to fear and panic among general public, the nature of the calls on COViD 19 largely comprise of the symptoms, information on how to handle the patient, which are the hospitals handling COVID cases, what kind of treatment one gets, about the quarantine centres etc.
Being the responsible healthcare company, we at Ziqitza Healthcare Ltd. take utmost care of our crew and staff members which are, directly or indirectly coming in contact with COViD 19 patients whether suspects or confirmed. We conduct regular health check-ups of each member, provide them with safety gears, and ensure they are physically as well mentally fit to handle the situation. Offer them and their family, assistance, ensuring that they are in safe hands. The management is constantly in touch with the crew members motivating and applauding them for their contribution in the present situation.
Lastly, the entire team of 104 and other crew members have been extremely supportive and are fighting the war against COVID 19 within their capacity and line of duty as an Emergency Medical Service Provider. Ensuring that Nation comes first and we are all in it together.