Ziqitza Health Care Limited (ZHL) has been one of the leading players in India’s Emergency Medical Services industry since 2005. It was set up by a group of young professionals, who recognised the need for an organised and networked ambulance service system in India, to respond effectively to all kinds of medical emergencies. Whether it’s an accident or a major ailment, Ziqitza recognises that the first few minutes are critical in saving a life. Recognising this need, and realising the gap that existed in the Indian market, the founders began the journey to create the best emergency response service in India, at par with the capabilities and operations of 911 in the United States of America, and 999 in the United Kingdom. ZHL regularly partners with state governments and the National Health Mission (NHM), to operate the 108 helpline for medical emergency services for the general public. Over the span of 14 years, the company has grown exponentially, from being a start-up with 10 ambulances, to become a well- established corporate entity with a fleet of 3300 ambulances, and almost 10,000 employees across the country.
Working to provide emergency services is a passion-driven career path, and needs a team of highly motivated and skilled professionals. Understanding this need in a country as vast as India, and realising the lack of training institutes and centres, ZHL set out to remedy the situation at hand. They have been extremely active on this front, by setting up their First Responder Programme and training over 3,33, 204 personnel till date. The healthcare enterprise’s range of services can broadly be categorised into three segments – Public Private Partnership (PPP), Healthcare Solutions to Corporate and Patient Transfer Ambulance Service.
PUBLIC PRIVATE PARTNERSHIP:
ZHL has partnered with various state governments to provide emergency services through helpline numbers, ambulance services and MMU’s. The 108 helpline number connects people to the emergency ambulance service that is equipped to provide basic life support and advanced life support, along with oxygen cylinders and electrocardiography (ECG) machine along with basic first aid.
The 108 Ambulance Service has made primary healthcare accessible to the most interior part of the state and has enabled in increased institutional deliveries and reduced MMR & IMR. The other helpline numbers 104 that connect users to the service. The 104 helpline number is set up in collaboration with the National Health Mission (NHM) in the state of Odisha. The helpline is intended to provide medical assistance for several minor physiological illnesses, ailments, and mental distresses, along with directory information, details on health schemes, a grievance redressal mechanism, and many more. MMUs are Mobile Medical Units that have helped mobilise healthcare to conduct screenings, basic diagnosis and in some instances provide complex medical treatments closer to people’s homes. Inspite of the difficult terrain, low connectivity, or institutional barriers, medical care can be made available to people across socio-economic groups, with minimum expenditure and relatively lesser operations and management responsibilities, as compared to those required by fully functional hospitals.
HEALTHCARE SOLUTIONS TO CORPORATE
ZHL also provides services to corporates, which contain a portfolio of curated offerings for them. These include provision of a doctor and an ambulance at the worksite, telehealth partners, outsourcing health centres and conduction of wellness at workplace programmes. With these services, businesses can focus on their core operations while leaving the concerns of employee health and fitness in the hands of ZHL. Through telehealth partners, employees gain access to 24/7 expert medical advice for routine consultations, emergencies and second opinions. Access to on- site doctors, nurses and ambulances helps keep accidents at bay and helps employees get medical assistance immediately. This initiative has enabled to reduce healthcare cost of the corporates and has also increased employee loyalty.
PATIENT TRANSFER AMBULANCE SERVICE
Being India’s fastest provider of Emergency Medical Services, ZHL strives to cater to customers through its award-winning ambulance services. These ambulances are used for conducting patient transfers for both emergency and non-emergency scenarios. Our trained staff plays a pivotal role in saving people’s lives by using high-end technology and processes in order to transfer patients to the hospitals efficiently in case of medical emergency, outstation transfers, events or scheduled visits. Transferring patients within the golden hour increases the chance of survival to a great extent and thus, aid is given to hospitals to start treatment, so that no time is lost in managing the process of patient transfer.
- Trained Crew , Call Centre People
- Set Up of Call Centres
- Fabricating and Setup of
- Quality Checks and Controls
- Reports and Analysis
For the many services administered, and the dedication with which ZHL carries out all tasks, the healthcare provider has received many accolades. ZHL has been conferred a number of prestigious awards over the years, some of which include the following:
- Express Public Healthcare Awards – 2018
- Health Care Sabha Award For Most Effective PPP – 2017
- Limca Book Of Records For Most FRP Men Trained – 2016
- Cims Health Care Award For Best In EMRS – 2016
- Times Of India (Toi) – Social Impact Award – 2013
- Godfrey Philips Bravery Award –2007