Most ambulance services are not equipped to handle emergency situations. This problem increases with poor maintenance of ambulances and severe traffic conditions in the city. In order to save lives in such critical situations our country needs a rapid emergency response service which addresses such critical situation within the minimum time, writes Ashok Desikan, Managing Editor, Strategic Solution Group, TOPSGRUP.

Statistics reveal that across the globe, a human life is lost every minute owing to heart attacks and road accidents. India being no exception to this, daily many people are adversely affected by this, and most of these cases arises due to lack of timely and proper help.

A heart attack results when a blood clot completely obstructs a coronary artery supplying blood to the heart muscle and heart muscle dies. The blood clot that causes the heart attack usually forms at the site of rupture of an atherosclerotic, cholesterol plaque on the inner wall of a coronary artery.

Some of the most common warning symptoms of a heart attack for both men and women are:

• Chest pain or discomfort. Most heart attacks involve discomfort in the center or left side of the chest. The discomfort usually lasts more than a few minutes or goes away and comes back. It can feel like pressure, squeezing, fullness, or pain. It also can feel like heartburn or indigestion
• Upper body discomfort. You may feel pain or discomfort in one or both arms, the back, shoulders, neck, jaw, or upper part of the stomach (above the belly button)
• Shortness of breath. This may be your only symptom, or it may occur before or along with chest pain or discomfort. It can occur when you are resting or are into mere physical activity.
• Every state in India offers a committed team of emergency response services such as ambulances and fire brigades however these services have been stretched beyond their limits given the growing population and urban development in cities.
• Medical assistance within the first few minutes of a heart attack can not only save your life but also reduce the damage caused by it. Hence it becomes imperative for every individual to know the warning signs of a heart attack which can save a human life.

Most ambulance services are not equipped to handle emergency situations. This problem increases with poor maintenance of ambulances and severe traffic conditions in the city. In order to save lives in such critical situations our country needs a rapid emergency response service which addresses such critical situation within the minimum time.

Nowadays there are many public private partnership (PPP) ambulance services are being provided to help citizens. An example of this is the GVK-Emergency Management and Research Institute (EMRI), which operates 108 ambulance service. EMRI emergency response services are being provided in collaboration with state governments under public-private partnership (PPP) mode.

On a daily basis, at GVK EMRI, over 23,000 emergencies are responded to, 800 lives saved and 200 child births are assisted.

As part of our endeavour to provide emergency services, we started TOPSLINE in 2004 with the aim of providing emergency within 9 to 15 minutes. The state-of-the-art Life Brigades are equipped with the most advanced medical gadgets like vital sign monitors, auto external defibrillator (AED), emergency resuscitation kits, spine boards, etc. and a highly motivated crew that can handle any crisis.

These life brigades are equipped with the latest lifesaving equipment like ECG, Vital Monitors Signs, Oxygen cylinders, Glucometers, Nebulizers, Life Saving drugs And Fire Rescue unit- Fire extinguishers, Fire hose, Snorkel, Fire suits. A team of Paramedic/Doctor, Vigilance Officer, OPS-In- charge and Response Officer is also present.

TOPSLINE 1252/9821531252 runs on the 911 model and response time to the emergency is faster.

TOPSLINE today has successfully rescued over 80,000 lives in the past 9 years. Over 7,00,000 Mumbaikars are celebrating life by taking TOPSLINE membership. TOPSLINE runs on a subscription based model where, monthly subscription of Rs 200 has to be paid and the subscriber can avail the TOPSLINE services.

Over the years of operation in Mumbai, TOPSLINE has shown their active support to saving the lives of citizens during the Mumbai Floods (2005) “ saved around 400 lives, Mumbai Terror Attacks (2008) “ TOPSLINE was stationed at Taj, Trident and Nariman House, Mantralaya Fire “ rescued around 3000 government Officials and many other social initiatives have been taken by TOPSLINE.

Currently, 6.25 billion people worldwide lack access to a reliable emergency response system. Life of an individual is the most precious one, and we citizens should actively participate and demand the government for the need of an emergency response service for the pan-India network.

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