Pushpawati Singhania Hospital and Research Institute (PSRI) in Delhi is known for its state-of-the-art facilities in medical and surgical disciplines. Ethics in clinical practice and patientfriendly work culture are high on the agenda of the institute in all its plannings and activities, which makes it a preferred choice for patients and employees, says Dr Dipak Shukla, CEO, PSRI.

PSRI Hospital is a nationally and internationally reputed tertiary healthcare institution promoted by JK Organisation. The institute started functioning in 1996 with the super specialities of gastroenterology, GI surgery, nephrology and urology including kidney transplant surgeries. In due course of time, specialities of general medicine, general surgery, gynaecology, ENT, psychiatry and clinical psychology, etc., were added.

Recently, institute has added cardiac sciences, neurosciences, orthopaedic and joint replacement and liver transplant programme as the new four super specialities to the institute. With this addition, PSRI has grown to become a 204- bed capacity hospital, including 42 beds for critical care and eight beds for emergency.

As such, institute is known for its state-of-the-art facilities in medical and surgical disciplines and is situated in the serene ambience of South Delhi. It has a lot of lush-green surroundings for soothing and early repercussion of patients.

Ethics in clinical practice and patient-friendly work culture are high on the agenda of PSRI in all its plannings and activities. The institute is also known for exceptional employee-friendly work culture. Many employee welfare activities are an integral part of the activity calendar of the institute. There is a structured system for periodical assessment of work performance of employees at all levels and to develop purposeful class leadership. Best employees are identified and awarded on quarterly basis at all levels. This approach has been very effective in employee motivation, employee retention and minimum employee turnover in all the categories, including nurses.

Since inception of the institute, there has been a thrust on regular professional and academic activities as a whole and for the doctors as well as the nurses in all the departments in particular. PSRI has a wonderful well-equipped library to aid teaching and training programmes for post-doctoral teaching, for which the institute is recognised by the National Board of Examination.

PSRI is fortunate to have internationally known clinicians and teachers in the chosen specialities of the institute, who have been the driving force behind the high quality academic activities and research at the institute. The institute has a provision of financial grants for the exceptional performers in their research activities and that too if they have publication of their research work in international journals of their speciality.

To promote research, a well structured research department headed by director research is in place. There is an advisory committee of the institute which is responsible to monitor and drive original research as well as clinical research in all the clinical departments of the institute. The institute has a proper and well defined ethics committee to approve and monitor various research projects which are presented before it from time to time. This research ethics committee has been constituted as per the ICMR guidelines.

The institute also has a focus for the environment protection and energy conservation. Well planned water harvesting system, highly advanced and sophisticated sewage treatment plant and effluent treatment plant. Solar panels for hot water provision and the latest technology for energy conservation is an integral part of the hospital and support services.

PSRI has a wonderful well equipped library to aid teaching and training programmes for post-doctoral teaching, for which the institute is recognised by the National Board of Examination.

Patient satisfaction levels are quantified by 100 per cent confidential feedback of in-patients admitted to various categories of beds from time to time. Very focused and personalised attention is given to the patients feedback for improving hospital services and enhancing patient satisfaction. On account of very high patient satisfaction levels, patients come from far and wide to PSRI.

The institute has also been very sensitive for the health promotion of the nearby population through free health camps, health talks and various health awareness activities.

In nutshell, it may be said that PSRI has been unique in developing highly ethical, professional and patient-friendly work culture as a tool for driving changes in the health care sector of Delhi and India as a whole. PSRI doctors and employees feel proud to be members of the PSRI family.

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