Mera Aspataal (My Hospital) app, an initiative by the Ministry of Health and Family Welfare, has been making great strides in capturing patient feedback on the services received from both public and empanelled private health facilities, thus helping immensely in improving the quality of healthcare services being delivered across the country.
The app, offered by National Health Portal, works through multiple communication channels, including Short Message Service (SMS), Outbound Dialling (OBD), a mobile application, and a web portal.
“Very good initiative to improve public health services,” says Nitin Karnwal, a user, who has given top rating to this useful app on Google Play Store.
“This is really a great initiative by Government of India. This will enable the common citizen to be part of the healthcare system and help improve the quality of health services,” says Vijay Goel, another ardent fan of the app.
The application allows feedback to be consolidated, analysed and disseminated on a frequently updated dashboard.
Analysed data is used to improve quality of services in healthcare facilities. Thus the app aligns with the citizen-centric MyGov platform of the Government of India which allows patients to connect with the healthcare providers and policymakers and to have their opinion heard and acted upon.