Dr K Kamlakar, CEO, Premier Hospital, Hyderabad, one of the leading super speciality hospitals in Andhra Pradesh, speaks about the hospitals super fast service that has earned a good reputation

What is the background of the hospital?
Premier Hospital is a 100-bed secondary care and multi-specialty hospital. Though this hospital was established 20 years ago, the present structure is only one year old and it is on the corporate line now. Dr Mahesh Marda is the Managing Director a well known physician and during his long career, he has earned name, fame and credential. That is why in health sector Dr Marda and Premier Hospital stand synonyms to each other.

What is your take on the healthcare sector of Andhra Pradesh?
The State Government has a plan for BPL families. The Government has empanelled several hospitals which have been providing quality health services. The BPL family members can visit these hospitals for treatment. After the treatment they are entitled to come out without giving a penny for the same. There is a MoU between the State Government and the hospitals. The Government takes care of the bills of such patients. The second one is the private healthcare sector. In Hyderabad there are plenty of private hospitals and many more are coming up. There are exclusive hospitals for international patients, (continental). Now the private sector-people are entering tier-II cities of Andhra Pradesh like Vishakhapattanam and Vijaywada. Moreover, the Government is also doing its job to provide better healthcare services. Public awareness is being spread through the media including All India Radio and Television channels. And even there is a Public Private Partnership (PPP) in healthcare promotion. In this sense, the Government monitors all these hospitals. These hospitals are under close surveillance of the Directorate of Medical and Health Offices. They keep visiting the private hospitals to check whether they are conforming to the regulatory framework. They also visit the hospitals at the time of outbreak of the dreaded diseases and take weekly feedback.

How do you see the role of technology in revolutionising healthcare sector?
Technology has imparted a big role in revolutionising the healthcare system. Telemedicine has come in a big way. If a hospital doesnt have radiologist, this telemedicine system are used. The hospital sends the image to the radiologist sitting far away through fax or other mode and takes the report back. For external quality assurance, the hospital sends the report to third party for second opinion. Thus we take care of the quality assurance of the report. The modern technology has reduced time and cost in delivering the diagnostic reports and also has accuracy. Our laboratory gives the test report within five to 10 minutes. With state-of-the art technology the blood samples collected at collection centre goes automatically to the laboratory and after the test is completed by automatic machines, the report is delivered within five to 10 minutes. In our hospital this type of speedier test is also done.

What type of challenges do you see in healthcare sector?
Communicating with patient is the biggest challenge before us. Of late, due to technological advancement and Internet- like mode of communication the patient himself or herself does have half-knowledge about treatment and healthcare. In that case they argue with the physicians with their limited knowledge gathered from various offline and online sources and we have to satisfy such patients.

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