The Elets Patient Centricity Summit & Awards, held at Crowne Plaza, New Delhi, on 31st January 2025, convened healthcare leaders, policymakers, innovators, and technology experts to explore advancements in patient-centric healthcare. The event focused on AI-driven solutions, digital interoperability, value-based care, and diagnostics innovations, all aimed at improving patient outcomes and accessibility.

The summit is bolstered by the support of prominent partners, including eHealth Magazine as Knowledge Partner, Exotel as Healthcare Technology Partner, EazyGo as Digital Health Integration Partner, Aurion Pro as Customer-Centric Innovation Partner, Medisha as Associate Partner, and Polyamyna, Medirest, Amazing Healing Space and Claim Buddy as Supporting Partners. 

Key Highlights

Lamp Lighting Ceremony & Inauguration

The summit commenced with a spiritual lamp-lighting ceremony, led by Dr. Ravi Gupta, Founder & CEO, Elets Technomedia, and distinguished dignitaries including T. Bhoobalan, IAS, District Collector, Bijapur Karnataka, Dr. Ravi Gaur, Director & Chief Medical Advisory Committee, Oncquest Laboratories Ltd., Angira Agrawal, India & SAARC Business Head, Exotel, Prof. Abhay Chopada, Co-Founder & Chief Strategy Officer, Consultant Surgeon London, Axonic Health, Dr. Raj Gopal, Group CEO, Chandan Hospital, Dr. Vandana Bhardwaj, Head Operations, Sarvodaya Healthcare, Faridabad, Dr. Shivanand Chigappa Mastiholi, District Surgeon, District Hospital, Vijayapur, Karnataka, Dr. Rishabh Bhandari, Founder, Medisha Technologies Pvt. Ltd., Ramkrishna Koli, VP-Tech Innovation Group-India/South East Asia, Aurionpro, Dr. Urvashi Prasad, Former Director, Office of Vice Chairman, NITI Aayog, Dr. Gaurav Bansal, Founder & CEO, EazyGo: Smart PACS, Diagnostics & Reports and Director Neurosurgery, Fortis, Noida, and Prabhat Sinha, Director – Public and Government Affairs, Boehringer Ingelheim. This symbolic event marked the beginning of insightful discussions and transformative innovations in the healthcare landscape.

Launch of the 177th Issue of eHealth Magazine

The latest edition of eHealth Magazine, themed ‘Bridging Technology & Trust for Patient Centricity’, was unveiled, featuring expert insights and innovations shaping the future of healthcare.

Inaugural Session: Scaling AI-Driven Health Infrastructure

Dr. K. Madan Gopal, Advisor – Public Health Administration, Ministry of Health and Family Welfare, emphasized the role of public-private partnerships in ensuring equitable patient access and data-driven healthcare improvements. Experts highlighted the importance of leveraging AI and emerging technologies to bridge healthcare gaps in India’s diverse landscape.

Dr. Urvashi Prasad, Former Director, Office of Vice Chairman, NITI Aayog, highlights the need for inclusive and scalable AI-driven healthcare solutions in India, given its vast and diverse patient population. While technology has advanced, the real challenge lies in implementing AI effectively to bridge healthcare gaps, improve accessibility, and ensure equitable benefits for all, especially in underserved regions. Despite progress, more efforts are required to make healthcare truly patient-centric.

Bhoobalan, IAS, District Collector, Bijapur Karnataka, emphasizes the challenges faced by the healthcare system in remote areas like Bijapur, Karnataka, where public health institutions are crucial due to limited connectivity. While data collection has improved, the key challenge is utilizing this data effectively to drive better healthcare outcomes. With a high fertility rate and low health awareness, targeted interventions and awareness programs are essential to enhance the region’s healthcare system.

Panel Discussions: Driving Patient-Centric Innovations

• Innovative Payer-Provider Collaborations: Experts discussed the integration of AI, predictive analytics, and telehealth in value-based care models.
• Interoperability in Digital Health Ecosystems: Panelists explored data exchange, cybersecurity, and AI-driven solutions to enhance clinical decision-making.
• Transforming Diagnostics with AI: Leaders in diagnostics emphasized the potential of AI-driven imaging, predictive diagnostics, and real-time monitoring in personalized patient care.
• Personalized, Outcome-Based Healthcare: The role of big data, predictive analytics, and ethical AI in optimizing patient care and hospital operations was discussed.

Expert Presentations on Emerging Healthcare Innovations

• Expert Presentation on Revolutionizing Diagnostics with Cloud-Based PACS by Dr. Gaurav Bansal, Founder & CEO, EazyGo, who advocated for cloud-based imaging solutions for enhanced healthcare accessibility. He pointed out the persistent reliance on outdated PACS systems despite their critical role in healthcare. He emphasized the need for cloud-based imaging solutions to eliminate data silos, improve integration, and enhance accessibility for healthcare providers.
• AI-Powered Patient Experience: Exotel’s Angira Agrawal presented AI-driven automation for seamless appointment scheduling and patient engagement. Highlighted that Exotel is using AI to streamline patient experiences in healthcare. Their technology automates appointments, provides multilingual support, and analyzes patient sentiment. This aims to improve efficiency, accessibility, and health outcomes.
• AI-Driven Healthcare Transformation: Prof. Abhay Chopada, Co-Founder, Axonic Health, highlighted the future of precision medicine and AI-assisted surgeries.

Also Read: REIMAGINING HEALTHCARE at the 14th Elets Healthcare Innovation Summit & Awards 2024

Keynote Address: Universal Healthcare and Diagnostics

(Hony) Brig. Dr. Arvind Lal, Padma Shri, Executive Chairman, Dr. Lal PathLabs Ltd., emphasized the urgent need to increase healthcare spending to at least 2.5% of GDP, advocating for stronger government investment in diagnostics and public health infrastructure.

The Elets Patient Centricity Summit & Awards successfully facilitated insightful discussions, groundbreaking innovations, and strategic collaborations, reinforcing the commitment to patient-centric, technology-driven healthcare advancements.

For more updates and insights, visit eHealth Magazine and follow #EletsPCS on social media.

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