Karan Talreja, Founder – RESET TECH shares that people will move from the physical model to a digital model even for healthcare while elaborating on Healthcare vision 2022. Edited excerpts:

What is the vision of your organisation for the new financial year?

We plan to launch our healthcare product, which is a mobile application. This application would be catering to all kinds of diseases that can be now healed through the online platform rather than having to physically visit our doctors or healers. We also have a complete technology plan where the solution that we will be giving will be as close to a physical solution where people can use the technology to heal without missing out on the physical touch and feel of a doctor or healer like in the past. So our technology will be able to make it as human as possible through a digital offering.

What innovations is your company planning in your products, services and marketing strategies to provide better service to the customers?

We are using the latest technology of Artificial Intelligence in understanding user chronic illnesses and provide therapeutic solutions that best suit them. We are also creating a practice clinic inside the platform wherein users can do their daily practice of yoga themselves with the guidance of the computer vision technology. This computer vision technology along with AI provides the user to posture and correct their Yoga asanas themselves in case they cannot afford therapist programs. The platform also creates personalized daily disease programs automatically basis the progress of users therapy effects.

How do you see the healthcare industry evolve in the new financial year? What new challenges and opportunities do you foresee?

There is a major upside for the health industry in the next financial year or in the coming decade. In last two years, the pandemic has completely changed the scenario and there is a paradigm shift in the way people are accepting digital healthcare solutions. We anticipate that this decade of 2021 and 2030, will be the decade where substantial people will move from the physical model to a digital model even for healthcare. And we can see the next few years as a game changer in this industry. We are very glad that we are at the beginning of the transformation and we will benefit a lot from the same.

Thus, we are trying to keep our technology in such a way that people get results, it’s effective and they do not miss the advantage of physically visiting their doctors or healer. We will also be offering digital face to face services for people who need them.

What are the positive catalysts for ICT adoption in the government?

With mobile penetration in India, it has become one of the highest market in the world and improving connectivity from 3G to 4G and now 5G services, ICT adoption has taken a big leap in India. With the government of India encouraging digital transformation and awareness, digital health companies like us will have a positive and responsible impact on consumers to adopt to improving health standards.

What are the challenges or roadblocks which may hamper digital technology adoption in the government sector?

Widespread adoption of technology has been slower in government than in the private sector. Given the magnitude of the impact that technology could have on public entities, it is important to understand the roadblocks that stand in the way of systemic government adoption of technology. All organizations face challenges in adopting new technologies. However, the public sector tends to be less agile than their private sector counterparts, owing in part to their established practices and processes. In parts of the private sector a strong culture for experimentation encourages employees to innovate, and positive performance is rewarded. In the government sector, there can be less encouragement for employees to take risks. In the government sector there isn’t still that kind of awareness amongst the employees, and most of them prefer to work manually rather than seeking help from technology.

What is your vision for adoption of novel IT tools and technologies in your organization?

We are a tech led company that always envisioned to adopt all latest technology trends that are prevailing in the market. Our vision to provide the best of health services to our consumers can only happen by using novel IT tools and technologies that are rapidly scalable, improve consumer experience and help users to solve their health problems at the click of the button. We aim to use technology to reach as many people as possible and make our app easily accessible providing great information and health techniques to get rid of their chronic illnesses.

How is the plight of medical students going to impact medical education in India?

There is a major advantage to students who are currently passing out medical and healthcare studies. Primarily most doctors or healers in the past have been very used to the physical model, whereas right now the model is very hybrid and for instance, we have people who are actually visiting doctors, or people who want online consultation, or you have people who are visiting doctors once and rest they want to do it online. So it’s a very hybrid and dynamic model right now. Thus, students who are currently passing out from medical colleges, it is a big advantage for them because it will be easy for them to adapt to this hybrid model. And it will become much easier for them to cater to the current environment, as they are at the cusp of a very big transformation of healthcare. Hence, they will benefit from both the physical and the digital space. Also, I think they are much better equipped because they have a fresh start for that, and they are not used to any kind of model which is why they are very open to something new. It is a very good space for them to be.

Earlier doctors or people who were passing out had a very limited amount of people they could reach out to, that is, primarily the ones who could visit them. If we look at the current scenario,it has changed towards a positive future. Now for example, the students who are passing out in Bangalore can heal patients sitting abroad at ease, without many challenges and I think that is just going to help grow their reach to patients substantially and also their understanding of diseases across the world. There are different lifestyles, different patterns ets. Hence the current batch will obviously have to be much more educated on global health issues rather than only issues which are very local to their cities or their state. So I think it’s a very wonderful time for anybody passing out from the medical education sector.

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