Kishor Gojiya, Associate Head – IT, CIMS Hospital Pvt Ltd, Care Institute of Medical Sciences, highlights the evolving role of the Chief Information Officers (CIOs).
The role of the CIOs in the healthcare segment is now more pronounced. The CIOs are now rapidly adopting technology in the healthcare, said Kishor Gojiya, Associate Head – IT, CIMS Hospital Pvt Ltd, Care Institute of Medical Sciences at the second edition of Elets Digital Health Conclave held with a theme ‘Reimagining Healthcare with Technology’.
“IT is now not limited to operational stuff. It is now more an enabler. I must say that healthcare business owners these days are inviting IT heads or CIOs to align their vision and be a member of the strategic team because CIOs nowadays are providing more insights to build a new strategy. The moment we adopt technology and the moment a CIO drives digitalisation in the organisation, the owners on the board have clear visibility for the next futuristic strategy. So, CIOs now are more of a strategic function rather than an operation function,” Gojiya elaborated.
Apart from this, he said, “Healthcare business owners know that if they provide better service, fulfil patients need, and if they want to grow drastically in this domain, they require technology. CIOs can adopt the appropriate technology which is aligned to organizational vision. These days CIOs are busy giving presentations of what is going on in the business, what are the positives and negatives and who are the potential customers. So, most of the organisations are appointing CIOs.”
A couple of years ago healthcare business owners were not keen to adopt a lot of technology, but now they are investing, Gojiya observed. “They want digitalisation, PACS system, EDP, ERP, and the entire EMR so that patients feel safe and get their record in their hands. And to fulfil this entire circle and to fulfil this entire strategic chain, CIO is the key person who can join business owners, customers and employees together in a single platform and give a better result. The pandemic taught many lessons. The organisations that were well equipped with technology and had an IT team recovered easily and served well from the pandemic situation. He was emphasizing the growing role of CIOs in the healthcare segment at the panel discussion on ‘Business Transformation of Healthcare Companies during Pandemic: Significant role of CIO’. Co-panellists were J P Dwivedi, CIO, Rajiv Gandhi Cancer Institute & Research Centre; Anuroop Sehgal, Cluster IT Lead (North), Fortis Healthcare Ltd; and CA Neeraj Jayaswal, CFO – India, Medicover Group.