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CGHS begins tele-consultation services via e-Sanjeevani in Delhi/NCR

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Central Government Health Scheme (CGHS) tele-consultation services are using the existing e-Sanjeevani platform of the Ministry of Health & Family Welfare (MoHFW). The consultation will be given four specialities –medicine, orthopaedics, eye and ENT

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The tele-consultation services by CGHS was started from August 25. In response to requests from various quarters, including senior citizen beneficiaries, to start tele-consultation services with specialist doctors in view of the current COVID-19 pandemic due to which it is not advisable for senior citizens to visit public places, particularly health care facilities,

These e-services will be initially available to beneficiaries in Delhi/NCR, between 9.00 am and 12 noon on all working days.

Also read: AIIMS provided 55,000 tele-consultations during Corona lockdown

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For ease of use, this platform has been linked with the ID of the beneficiaries. To avail of specialist OPD services, beneficiaries are required to register on the platform using their mobile number after which an OTP will be generated for verification purposes. After verification, the beneficiaries can log on to the system, fill the patient registration form, request for a token and upload health records (if required).

The patients will receive patient ID and token through SMS and they will also be intimated about their number in the online queue. On their turn, a ‘call now’ button will be activated and using the same, the beneficiary can initiate a video call with a specialist for consultation. After the tele-consultation, an e-prescription will be generated. Using this, the patients can get medicines issued from their CGHS Wellness Centre (WC).

For regular OPD services each CGHS beneficiary is attached to a particular WC, although the beneficiaries can avail of OPD services at any WC anywhere in the country. For availing consultations with specialists, CGHS beneficiaries get referred by the Medical Officers of their WCs, though this is not required for senior citizens.

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