Interview

Ruby Hall Clinic—Carving Niche in Healthcare Space

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Bomi-Bhote

With a right blend of modern-day technologies and innovative practices, Ruby Hall Clinic is striving to cater quality care to the patients. Through RHC mobile app, daVinci surgical robot, and the Einstein Vision 2.0, the hospital is carving a niche in the Indian healthcare ecosystem, says Bomi Bhote, Chief Executive Officer, Ruby Hall Clinic, in conversation with Mukul Kumar Mishra of Elets News Network (ENN).

Q Since its inception, Ruby Hall Clinic has come a long way, offering the finest care to people. How has been the whole journey?

We started with a small two-bedded nursing hospital and have come a long way indeed. Our journey from a small two-bedded nursing hospital to an 750-bedded multi-speciality tertiary care healthcare institute has been phenomenal. For the last five decades, we have been striving to achieve excellence in hospital care.

We have not only spread our wings to different parts of Pune with our branches at Wanowarie and Hinjawadi, but also offered remarkable services in the remotest parts of rural Maharashtra with 24 peripheral centres and 3,000 working staff.

Today, Ruby Hall Clinic delivers services that go way beyond traditional healthcare provisions. We will continue to do what we have been doing for over 50 years, which is to continue building on our success through the dedication of our people. We’ll continue to innovate, to explore new and better ways to help people live healthier lives.

Q Tell us about your mission and vision. What are the hallmarks of your services which distinguish you from others?

Our late founder, Dr K B Grant, entrusted us with a unique legacy which continues to pave the path and inspires us to strengthen and grow. Enhancing our position as a recognised healthcare leader in India, we have strived to make quality patient care our priority. Blending compassion with the marvel of technology to make a real difference in the lives of our patients, has always been our mission. As a socially responsible hospital, we feel a deep sense of pride and commitment to all those who place their trust in our care and our ‘patient comes first’ policy has been a part of this very philosophy.

In an industry that is evolving continuously, Ruby Hall Clinic has poised itself to be prepared for the changes to the system as they come, particularly as we shift our focus from reactive care to preventive care.

We have a history of proactively anticipating these changes and responding to them before the rest of the players. Our 10 NABH and NABL quality accreditations and certifications are proof of this very approach.

Our clinical specialist systems have a track record of excellence. Going beyond reputation and word-of-mouth, our tertiary care services are known to have an excellent rate of results. When it comes to investing in the latest technology or even promoting organ donation in the country, Ruby Hall Clinic has the first-mover advantage further strengthening our position in the healthcare market.

Together, we’ve managed to use our expertise to help people remain healthy. But it’s not just about our expertise. It’s about support, encouragement and care – not only for our patients, but also for our employees.

Q Technologies and innovative practices play a pivotal role in improving patient care. How does the hospital leverage the latest tools to improve different deliverables?

I strongly believe that of all the ways that technology has benefitted mankind, no contribution is as important as technological advances in healthcare. From saving countless lives by means of advanced imaging and innovative surgical techniques, to improving the quality of life for others, progress in this field has been remarkable. Not only has the technology changed experiences for patients and their families, it has also had a huge impact on medical processes and the practices of healthcare professionals.

At Ruby Hall Clinic, we’ve always believed in thinking about tomorrow’s healthcare today. Our award winning RHC mobile app was amongst the first in the city, keeping doctors and patients abreast with matters related to health, while our virtual clinics have successfully taken healthcare access beyond the brick and mortar confines of our hospital to those who need it the most.

We’ve also left no stone unturned when it comes to procuring the latest in medical and surgical technology. For instance, the daVinci surgical robot makes even the most challenging surgeries a reality, while state-of-the art equipment such as the 128 slide CT scanner, the Einstein Vision 2.0 and the True beam linear Accelerator are amongst others that will help transform the way we provide care.

Q Highlight some significant aspects of your clinical services. What kinds of services are offered under the ‘Auxiliary Services’ for speech therapy and clinical research?

Gone are the days when hospitals were simply considered places to ‘get cured’ at. With the changing healthcare landscape, hospitals have evolved into places providing holistic healthcare with a host of preventive, curative and supportive services. Riding the waves of this sea of change, Ruby Hall Clinic too isn’t one to be left far behind. Since its inception, the hospital has always looked for innovative ways to provide more than just health and healing.

To ensure that no patient in need of treatment is short of finances, the hospital has tied up with health financiers who provide loans in as fast as 10 minutes. A first in the city, this bright idea in healthcare has received an astounding response.

Providing hope to cancer patients, the hospital’s cancer unit has time and again worked on pioneering research, treatments and therapies to help fight the ailment. With the expansion of the cancer building, the hospital aims to further extend its arms of healing to all those in need.

Moreover, the hospital organises numerous support camps — be it for bariatric surgery, multiple sclerosis, organ transplant or breast cancer. With the expertise of our specialists and the support and experience of our former patients and survivors, you’ll never be alone in your journey.

Q Are you planning expansion or any collaboration with the State Government in near future?

We have been participating in all government schemes and also treat their employees. We do provide services to the Central Government, Ex-servicemen, the Police and to various state government offices and municipal corporations. We also treat patients under the IPF Scheme of the Maharashtra Government. We are open to collaborate with the Government for any developmental schemes.

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