CGG – Bolstering Telangana Healthcare Delivery System


The Telangana Government is determined to revamp the public health sector, enabling quality and equitable healthcare services for people at large. The Centre for Good Governance (CGG) with its immense experience in e-Governance solutions, is geared up to implement some of the path-breaking projects such as Hospital Management System and Patients Electronic Health Records in the State, writes Elets News Network (ENN).Rajendra Nimje



e-Governance in healthcare sector provides solutions such as sanction of licenses for healthcare infrastructure (hospitals, diagnostic centres and medical colleges), Hospital Information System (HIS), maintenance of electronic medical records of patients, monitoring of vital statistics like birth and death rates. Delivery of healthcare services through concepts like telemedicine/medical informatics, computerised prescriptions, quality assurance tools, finance related modules, image capture, storage and transmission tools and tools for doctor-patient communication are also available. These applications of information and communication technologies are spread across the whole gamut of functions from the doctor to the hospital manager, nurses, data processing specialists, social security of administrators and the most important of all – the “patients”.

In India, lack of hospitals/beds, low patient-doctor ratio, increasing incidence of lifestyle related diseases, increasing susceptibility to infectious diseases, high prices of medicines, insufficient health insurance – these are some of the annotations which come to mind with the mention of healthcare status in India. Rajendra Nimje, Director General (DG), Centre for Good Governance (CGG), however, firmly believes that effective implementation of e-Governance related applications can resolve most of these problems. He also adds, that e-Governance can also effectively tackle red-tapism and delays that currently exist in the public sector hospitals, across the country.



Rajendra Nimje turned his belief into reality by making innovative use of technology to directly and proactively help people through “Small ideas – Large impact” solutions. Way back in 2000, when the IT sector was still at the nascent stage, he started a revolution in the area of e-governance and critical contributions in the healthcare sector include,

  • e-Immunisation solution was conceived for a population of around 2.5 million, of Khammam district, through a centralized database which contained the immunisation history and schedule of each child. The project focused on increasing immunisation coverage by increased health worker productivity; focused target of each child; ensuring parents are better informed during each stage of immunisation programme; and allowing effective monitoring at every level of the immunisation programme hierarchy.
  • Health Call Center is a noteworthy effort and has set an example for other projects in its approach towards piloting a project, as well as its rolling out and sustenance. This is a 24-hour hotline for resolving medical emergencies and for providing a single point of contact for mobilising the considerable medical facilities and ambulances that the district government possesses. The highlight of the call centre is an intelligent software system. It helps capture complete details of each call, such as incident location, time and caller identity based on the incoming phone number, and automatically suggests the nearest available medical facility, ambulances, and doctors. This programme was operationalised in a record time of three months, with a project cost of only Rs 7 lakh.

Apart from receiving several appreciation and awards for his exemplary contribution in the e-governance sector, Nimje has been felicitated twice with National e-Governance awards for e-Immunization” and “Health Call Centre” projects.

Also read: Telangana to establish Indias first Biopharma hub

Nimje has been a frontrunner in the adoption of e-Governance in the country and is one of the first few techno-bureaucrats in the country who is embracing new technologies and the digital revolution such as Blockchain, Internet of Things (IoT) and Artificial Intelligence (AI), to act as the next wave of growth drivers. Under his leadership in CGG, its e-Governance division is involved with GHMC in the healthcare related solutions such as 1) digitisation of birth and death certificates and 2) adoption of new methodologies to curb mosquito menace (to prevent malaria/dengue), through a “Mosquito App”.

GoTS launched the Swachh Telangana Mission with a goal of achieving “open defecation free cities” by 2019, with the vision of ensuring hygiene, waste management and sanitation across Telangana. CGG’s contribution in this mega campaign in conjunction with Digital India project has been development of a real time information system with a web application integrated with mobile app and GIS.

Within the Healthcare – Human Resource domain (most important health system input), recently, CGG developed a Mobile App for Supervisory Staff at PHC for Commissioner of Health & Family Welfare,GoTS.CGG was also engaged in the recruitment of vacancies of civil assistant surgeons and dental assistant surgeons (for Director of Medical Education, GoTS) and staff nurses under the control of the Director of Public Health and Family Welfare, GoTS.


CGG provides strategic consultancy, knowledge & research, change management, capacity building related support to various Ministries, State Departments and international multi-lateral agencies such as World Bank, UNICEF, UNDP, and GIZ etc. Under this arena, some of CGG’s projects worth mentioning include Rapid Assessment of Nutrition Rehabilitation Centers (NRCs) in Telangana for UNICEF; Situation analysis for ‘Poshan Abhiyaan’ (Nutritional Programme) in Telangana; Preparation of Andhra Pradesh Health Sector Strategy (Unified AP); Study of Procurement & Pharmacy Management Reforms in AYUSH Dept, GoAP; A study on the Human Resource Management Practices, Institutional Environment, Performance & Parallel Systems in India’s Public Health Sector, World Bank.


In Centre for Good Governance (CGG), as the Director General, Rajendra Nimje has strengthened the organisation and is continuously guiding in promoting administrative reforms and transformational governance, (which is the core mandate of CGG), drawing from his core strengths to tackle organizational challenges and his experience in public administration & governance. He has put together plans, processes, systems, people and infrastructure to scale up to the next level. All these have resulted in one of the biggest achievements for CGG during the last couple of months, which is “ISO 9001:2015 Certification” and “CMMi level 3 Certification”. This is also reflected in the organizations exponential growth in the recent past.

Under his able guidance and leadership, CGG is associated with path breaking assignments such as Telangana 2024 – The First Decade Document, Design and Development of Good Governance Index for Govt. of India, Formulation of Telangana State Agriculture Policy, Farm Viability Centric Interventions in Agriculture and Allied Sectors Technical support to Evaluation Resource Group – UNICEF, Dashboard for Telangana State, Cabinet Resolutions Monitoring System; Computerization of Telangana Legislature; Degree Online Services; Ease of Doing Business; Electronic Payment and Application System for Scholarships (ePASS); GHMC IT Services& Mobile App; Hostel Monitoring System; Land Regularization Management System; Legal Cases Monitoring System; Online Paddy Procurement System; and State Online Beneficiary Management & Monitoring System.

As mentioned earlier, he is one of the first few techno-bureaucrats in the country who are embracing new technologies and the digital revolution such as Block Chain, Internet of Things (IoT) and Artificial Intelligence (AI), to act as the next wave of growth drivers. He has already forged partnerships with leading blockchain technology related companies; signed MoUs, working on POCs and is actively engaged in knowledge sharing in various conferences/workshops.

It is worth mentioning here that his leadership, guidance and continuous motivation has been instrumental in CGG being honoured with Digital India Award 2018, CSI Nihilent e-Governance Awards in 2017 & 2018 and Skoch Smart Governance Awards-2017.

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