ResMed has purchased Internet-based solutions provider CareTouch. Under the deal, CareTouch will be rebranded as ResMed ReSupply and its employees, including CEO Matthew Dolph were placed in ResMed’s commercial team in the Americas.
CareTouch also offers therapy-focused resupply programs for home medical equipment providers (HMEs), and helps healthcare providers to offer patients the personal attention, equipment and supplies they need to maintain therapy without interruption.
“With this acquisition, ResMed is further helping HMEs streamline communications with their patients about ongoing therapy needs, said Raj Sodhi, President, Healthcare Informatics Global Business Unit ResMed.
“Because the CareTouch portal offers personalized and targeted communications between HMEs and patients, they are able to easily stay in touch with, build, and manage their patient populations with customized therapy-focused outreach,” Sodhi added.
The CareTouch 360 portal allows healthcare providers to manage and monitoring their patient populations.
It also offers live and multi-lingual call centre contact with patients through their preferred mode of communication and helps in checking therapy adherence, taking orders, handling payments or collections, and providing customized reports.