Aditya Mani, Director-Technology, Acuity Information Systems Pvt Ltd
What changes have you noticed in healthcare segment?
We are beginning to see almost all equipment today exposing standard IT interfaces and customers see value in interfacing these equipments as it offers seamless information exchange across their workflows. Authorities and regulatory bodies must begin to accept printouts of reports directly from the software as opposed to handwritten registers. This will enable champions of IT projects spearhead the effort in an effective manner.
What are the prospects of growth for ICT implementation in Indian healthcare in 2013?
Standards in medical insurance will drive standardisation of tariffs as well as electronic document exchange, making a strong case for ICT in healthcare. The industry will also witness an exponential surge in use of devices like tablets and smartphones in the year 2013.
Are there some specific segments that are likely to witness a larger demand for IT adoption?
Increase in consumer awareness in the healthcare sector has led to the emergence of the concept of wellness. The new consumer not only wants to stay healthy but also wants to ensure he/she is free from any illness. This awareness will result in an increase in proactive diagnostic testing which will drive an increase in consumer facing online portals, home care devices and smartphone apps.
What were the key challenges that hospitals faced in IT implementation in 2012?
We continue to see low ICT adoption in clinical and non-clinical settings due to improper system design and not because doctors are not IT savvy. However, all these are changing now with the advent of 3G enabled devices like the iPad and Android tablets. We have come across many scenarios where tablets would enable a doctor to work better with the IT system.