eHealth BureauAyursundra Healthcare will soon be a name to reckon within healthcare field in North East India. Promoted by conscientious Europe based investors and NRIs and experienced local healthcare professionals, Ayursundra is expected to change the way healthcare services are delivered in the North East region of India.Ayursundra will start off with a diagnostic cum lifestyle centre in Guwahati. The diagnostics cum lifestyle centre will be launched in August 2010. Simultaneously work has started on creating a truly state-of-the-art multi-specialty Ayursundra Hospital and tertiary care unit, designed by the renowned hospital designer Uday Bhanu Mahapatra from EFNAR, New Delhi, to be launched thereafter.Everything at Ayursundra, right from appointment scheduling to patient medical records, to dispensing of medicines in pharmacy and diagnostic reporting by lab and radiology departments is planned to be ICT-enabled so as to ensure transparency, efficiency, accuracy and patient delight. “The basic idea is to create in our North East region a state-of-the-art healthcare infrastructure incorporating world-class best practices, which we have seen and experienced in Europe, run with Indian skills & ICT systems”, said Simanta Das, Chairman, Ayursundra.The Ayursundra promoters found their ideal ICT solution partner in Mumbai based 21st Century Health Management Solutions (21CHMS), who shared a similar vision with their futuristic Enterprise Apex HealthNET solutions. The 21CHMS holistic approach and state-of-the-art solutions matched Ayursundra’s vision for improved healthcare in India, especially when it came to implementing best practices and SOPs across the chain.”The business processes in healthcare become even more complex because of the anxiety factor and dependency of the consumer or patient on the service provider and perceived lack of choice. Unlike in other service sectors, the patient is not seen as a consumer by the service providers. Also, the patient is very often an unwilling customer and does not know what he needs, what constitutes good service or how much he should be charged. This confusion and anxiety is vitiated because of galloping costs of specialised diagnostics and treatment and lack of transparency or standards. This has resulted in lack of trust between patient and provider. Except those covered by health insurance, most people never budget for expenses on healthcare. Hence it is very important for well planned ICT systems to restore transparency, standardization and trust in healthcare ” opined Mr Satish Kini, Chief Mentor of 21CHMS.”ICT-enabling of healthcare is very different ball-game compared to other service sectors like BFSI or even Hospitality. I have met very few IT professionals who understand the complexity of what a healthcare system needs. We found this to be the case even amongst the big software giants in India who all had a “software project “approach to Healthcare systems. Of course , there is also the problem of healthcare professionals not willing to understand how ICT can help them improve”, confessed CEO, Dr Abhijit Hazarika.”Our Enterprise Apex HMIS incorporates best practices across the enterprise which ensure superior patient care, helps doctors, nurses and medical technicians to be productive yet accurate and management to manage by exception proactively with timely MIS. Web-based appointments, RFID for tracking patients and mobile assets, alerts and alarms to help nursing and clinicians, sms reminders, are some of the basic tools that will be used to achieve this” said Ravi Mani, Chief Solution Architect of 21CHMS.