Field Service Management (FSM), also known as Field Force Automation (FFA), is an attempt to optimise processes and information needed by companies who send technicians or staff “into the field” (or out of the office), especially in cases of pharmaceuticals industry, medical representatives who are constantly on the move, meeting doctors need a device by which they can access the internet, fill in updates of their day’s schedule and report it back to their sales heads at the company headquarters.
To address this need, Datawind, a Canadian corporation has launched a new product called Ubisurfer- a mobile net book. Weighting merely 700 gm, this net book offers the full feature set of a modern desktop-league office suite.
The UbiSurfer offers DataWind’s revolutionary free-usage model, which eliminates the complexity of getting online. Setting a new standard for anytime and anywhere internet access, the UbiSurfer is not only armed with WiFi and LAN connectivity, but also has an in-built cellular modem and an embedded SIM card that allows access to the internet anywhere a mobile phone signal is available all over India.