Magazine

Fortis Healthcare

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Veneeth Purushotaman

Veneeth Purushotaman
CIO
Fortis Healthcare Limited, Gurgaon

Transforming Medical Infrastructure

Technology has evolved over the past two decades to play role in the clinical side of the hospital systems from being a mere billing system. There is an increasing conjunction between healthcare and information technology in the Indian market. This has also been manifested in a recent report by Frost & Sullivan which has pegged India’s healthcare information technology market to reach US$1.45 billion by 2018. This gives the healthcare sector the flexibility and efficiency to improve patient experience and reduce operational cost.

Tech for Care Delivery

A journey to have a single standard system across our hospitals to ensure consistent and common patient experience. Once completed, we will be able to take care of the patients in any of our hospitals irrespective of where they were originally registered.

Connecting Healthcare via IT

IT has tremendously changed the way healthcare is now delivered, whether it is technology usage to support critical patients remotely or making critical investigation data available to doctors over the Internet. There have been several such areas where technology has efficiently contributed to patient care. Technology lays down the foundation for the industry to standardize the processes and thereby allows scalability and nimbleness. We use technology to enable our employees to serve our patients better. I believe innovation is not just about technology; technology innovations have to be strategically driven and encouraged within the organisation.

ehealth-magazine-march-issue-2016-24 (1)IT Investments

We continue to invest heavily in technology and standardisation of processes as we believe it is critical for our growth and our patient-centric goals. We have initiatives like ritiext that allows our experts to relay intensive care beyond boundaries.’ ur flagship hospital, Fortis Memorial Research Institute (FMRI), has been ranked at number two in a worldwide survey. Project F1, the company’s initiative to enable a robust decision support system and deliver a common, scalable and replicable platform for different departments is being rolled out. Digital prescription solution was implemented in the out-patient departments and we implemented a central Vendor Neutral Archive (VNA) at all hospitals.

Shift in Perception

The perception is driven by the larger change in the ecosystem and with more and more tech savvy users in your organisations, adoption is getting better every day. There is no denying that application of cutting edge technology helps in bringing efficiency and economies of scale. Today, both non-medical and medical professional understand the importance of technology in order to provide better patient care and clinical excellence. People are more receptive towards technology and its application in the healthcare spectrum. The future looks bright and we will see technology becoming a critical factor in driving the competitive edge across hospitals in India. Mobility and Cloud adoption will become a norm and will open new exciting frontiers for the sector in the days to come.

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