Dr Parvez Ahmad, Medical Director, Rainbow Childrens Hospital, feels good healthcare is largely dependent on skilled medical staff
What is your take on the Indian healthcare sector?
The Indian healthcare sector is fast developing field which is perpetually improving on knowledge, skills and techniques. Unfortunately healthcare in India is unequally distributed. Ur- ban areas are exposed to all latest acquisitions but sadly majority of Indians who reside in rural areas are still trying to fetch proper healthcare. Indian healthcare will be good and thriving only when there is equality in distribution of its services.
How do you think the upcoming technologies can help in providing healthcare to all?
The latest improvisation in techniques related to health is very cost-effective. Technology has made procedures simpler and less painful, less cumbersome and less time- consuming. For example, Laparoscopy assisted surgeries have reduced patients pain, morbidity and hospital stay. More number of patients are treated with latest technologies in a day without taxing the doctors and the medical staff.
Nucleic Acid Amplification Testing (ID. NAT) – this recent technique has been designed to detect the presences of HIV or HB-SAG in the window period of those infectious in blood. Hence inducing blood transfusion almost an infection-free, safer procedure. Cataract surgery done by laser method is used in Ophthalmology camp. A number of patients can be treated in a single day due to such advanced laser surgery.
What are the IT investments your hospital has made over the years? How do you think ICT is a game changer in the overall hospital operation?
All centres are interconnected through Wipro Health Management Information System (HMIS). We can access our other centres through main branch. HMIS is implemented in over all systems like in operation theatre, pharmacy, billing, HR, accounts etc. We have web based appointment services for patients. After appointments, appointment confirmation is given through an SMS. Audio visual conference system has been adopted so that interconnectivity is maintained. It is pivotal in smooth functioning of healthcare sector ensuring less man- power, less negligence, less human error, less experience. Hence productivity is manifold.
How do you ensure quality and patient safety in your hospital?
Safety regulations should be ensured from the stage of planning itself. Fulfilling the statutory requirements like fire safety, Accreditation of Atomic Energy Regulatory Board (AERB) approval. Printed Circuit Board (PCB) approval, etc is essential. Recruiting qualified staff can also help. Verifying their credentials from the competent authority like university or medical/ nursing councils should be done. Allowing them to do patient care only according to their qualification, experience and skills. Regular staff training about patient safety protocol/ policies and developing the patient safety quality indicator and implementation/monitoring of the same is required.
What is your take on the term affordable healthcare?
When patient recovers completely from an illness with minimal investment including a series of medicines, investigations, hospital stay, it is called affordable healthcare. Maximum health output with minimal investment marks healthcare affordable for patients.
What strategy do you think can come handy in making the term true for Indian population?
Healthcare should be reinforced properly at the primary healthcare, sub centres and community health centres. If healthcare services are increased at primary and secondary level effectively, affordability will proportionately increase.
What are your views on the regulatory issues of healthcare?
One of the foremost issues regarding the regulation in the healthcare industry is the compliance with Medicare standards. All the healthcare organisations have to comply with the regulatory requirement as well as with its emphasises on patients, employees and environment safety.
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