Haryana has scaled up a set of digital services across its public hospitals that lets patients book outpatient (OPD) registration in advance, register with a smartphone at the facility, and pay hospital charges through UPI. The move, which began as a pilot at the District Civil Hospital in Panipat, is aimed at cutting registration queues and making a visit to a government hospital quicker and more predictable.

OPD pre-registration through e-Upchar

At the core of the rollout is the e-Upchar Hospital Management Information System, through which patients can now complete registration formalities before they reach the hospital. The facility is live at 23 district civil hospitals, 31 civil and sub-civil hospitals and other health centres connected to the system. Patients who register online are expected to report on their allotted date and time, and hospitals have set up dedicated counters to help them through the process.

Scan-and-Register at 118 institutions

For patients who arrive without an advance booking, the Health Department has introduced Scan-and-Register under the e-Hospital system at 118 healthcare institutions. By scanning a code with a smartphone, patients can generate their registration digitally instead of waiting at a conventional registration window.

UPI payments across 610 public health facilities

Digital payments have been extended much further. UPI is now accepted at 610 public healthcare institutions in the state, covering 23 district civil hospitals, 52 civil and sub-civil hospitals, 121 community health centres and 414 primary health centres. Civil surgeon offices in all 23 districts have also been brought on board. Patients can use UPI to pay applicable charges for OPD and IPD registration, medico-legal cases and other services.

Digital-first, but not digital-only

Dr Sumita Misra, Additional Chief Secretary, Health and Family Welfare, Haryana, said the measures are intended to make government healthcare more convenient, transparent and citizen-centric, noting that the health sector is emerging as a key beneficiary as the department adopts technology-driven governance.

Importantly, the state is retaining walk-in registration and cash payment options so that elderly patients and those without smartphones or digital payment apps are not left out, an approach that keeps access inclusive while the digital channels mature.

Why it matters

Registration and billing counters remain among the biggest pain points in high-footfall public hospitals. By moving these steps onto a common hospital information system and India’s UPI rails, Haryana is tackling the front end of the patient journey, the part citizens experience first, while creating cleaner digital records of footfall and transactions. The model also offers a template for other states looking to link hospital IT systems with the broader digital health push under the Ayushman Bharat Digital Mission.

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