Interview

‘Optimizing Processes to Ensure Best Patient Outcomes’

Devanand KT

Over the years, Aster Prime Hospital has evolved into multi-speciality hospitals with breakthroughs in emergency care, cardiac procedures, and orthopaedics among others. As one of the leading healthcare providers in Hyderabad, patients at Aster Prime Hospital receive advanced diagnosis and treatment for the most acute clinical conditions, says Devanand KT, CEO, Aster Prime Hospital, Hyderabad, in conversation with Mukul Kumar Mishra of Elets News Network (ENN).

Q WITH THE BEST INFRASTRUCTURE AND EXPERTISE, ASTER PRIME HOSPITAL’S OBJECTIVE IS TO PROVIDE ACCESSIBLE AND QUALITY CARE TO PATIENTS. HOW HAS BEEN THE JOURNEY?

The journey has been challenging yet quite satisfying. Since inception, Aster Prime Hospital has been focusing on providing the best of care through latest technological innovations for diagnosis and treatment of the most acute clinical conditions, highly skilled medical and nursing expertise, round the clock personalized care promoting faster recovery of the patient.

However, we consider having a team of fabulous clinicians to be our core strength as the soul of clinical care lies with them. Our team of doctors takes time in having close interaction with the patients and their relatives and makes sure that the entire family is taken into confidence before any treatment is taken up.

This is evident from the fact that our repeat customer percentage is rock steady till date. It has given us the courage to develop from a polyclinic to 204-bed multi-speciality hospital.

The feather in the cap was the symbiotic association with Aster DM Healthcare in 2015 which leveraged our strengths and helped us in evolving as part of a global conglomerate which operates in nine countries and having more than 325 establishments including 25 hospitals.

Q TELL US ABOUT ITS MISSION AND VISION.

Being a part of Aster DM Healthcare, we imbibe the mission and vision of the parent organisation which is “A Caring Mission with a Global Vision” with a promise of “We’ll Treat You Well”, a promise that sums up what we do and why we exist. One that we strive to honour every day, every moment.

Q WHAT ARE THE HALLMARKS WHICH DEFINE YOUR SERVICES AND DISTINGUISH YOUR HOSPITAL FROM OTHERS IN THE AREA?

Over the years, Aster Prime Hospital has evolved into multi-speciality hospitals with breakthroughs in emergency care, cardiac procedures, orthopaedics and joint replacements, neuro care, diagnostic and interventional services, mother and child and much more.

As one of the leading healthcare providers in Hyderabad, patients at Aster Prime Hospital receive advanced diagnosis and treatment for the most acute clinical conditions.

We are the only tertiary multispeciality hospital situated in the strategic location of Ameerpet at Hyderabad and our focus has always been on patient outcomes and satisfaction. All our internal processes are always targeted towards achieving this feat.

We are an NABH accredited hospital, conducting various paramedical courses other than DNB under the National Board. We have 80 clinicians, five fully functional OTs, 45 critical care beds, 24 hours emergency services including Trauma and Blood bank with component separation facility. We were the first hospital to perform Transcatheter Aortic Valve Replacement (TAVR) in the entire State of Telangana.

Our hospital is one of the few centres in the country with special expertise in percutaneous laser discectomy. Spine surgery department has good experience in other minimally invasive spine surgeries like Percutaneous endoscopic lumbar discectomy and percutaneous spinal instrumentation.

We truly believe in serving the community and as a part of Aster Volunteers Programme, we have done innumerble medical camps, awareness programmes, BLS training sessions, cleaning drives, health awareness marathons/ walkathons, etc.

Q ENUMERATE SOME SIGNIFICANT ASPECTS ABOUT THE ‘CENTRE OF EXCELLENCE’ AND ‘WELLNESS PACKAGES’

We have six ‘Centres of excellence’ – Cardiac Sciences, Neurosciences, Orthopaedics, Renal Sciences, Gastro Sciences and Mother & Child.

The wellness solutions include the total “transformation programme” wherein custom made programmes will be devised suiting customers for a total transformation with the support of Clinical team from Aster Prime and Wellness Team from Active Life.

Q WHAT KIND OF FACILITIES DO YOU CATER TO INTERNATIONAL PATIENTS WITH INDIA BEING A HOTSPOT IN MEDICAL TOURISM SEGMENT?

Aster Prime Hospital offers comprehensive healthcare packages and treatment options to foreign patients and has a dedicated International Patient relations team who will take care of all aspects – right from planning the package to ensure their treatment period at Aster Prime in comfortable and hasslefree manner.

  • Facility for tele-medicine / Counselling services before the patient decides to take the treatment where our Doctors interact with patients to give treatment modalities and clear their doubts.
  • A representative of the team receives the guest at Airport (Hyderabadï International Airport).
  • Transport to Hospital / Hotel as per the admission plan.
  • Helping with a local mobile phone connection after arrival in Hyderabad.
  • Arranging visit/ admission to the hospital.
  • On arrival at the hospital, the patient and bystanders will be taken to the International Waiting Lounge by a member of the International patient assistance team for further formalities like registration, verification of passport and VISA, signing of the consent forms and so on.
  • There is an exclusive floor for International patients.
  • Individual patient attention by the Guest Assistants.
  • Guest Relation Executives are given multilingual training to facilitate easy communication with the guests and interpretation services.
  • Dedicated translator services.
  • International cuisine offered.
  • Free Wi-Fi for an unlimited Internet connection.
  • Sightseeing, and other activities arranged before admission upon request.

The family of the patient can contact our International Desk through phone/fax/email for medical requirements and concerns, along with investigation reports/referral letters from the referring doctor for the reference of our expert consultants. The International Desk Coordinator will then get in touch with the patient with all details like the proposed treatment plan and cost of treatment. We will also offer travel advice. The most suitable plan can be chosen and confirmed with the Coordinator.

Q BRIEF US ABOUT EXPANSION PLANS IF ANY IN THE OFFING. DO YOU HAVE COLLABORATION WITH STATE GOVERNMENTS AS WELL?

We are soon introducing certain innovative procedures for the first time in Telangana and it will be a little early now to divulge more information on the same. We are also looking at leveraging the latest technologies including AI to provide the best of care to our patients. We are already in collaboration with the State Government for Arogyasri, Udyogasri, ESI, various other schemes and looking forward to partner with the Government for more schemes and campaigns for the betterment of the society.

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