DayToDay is a care management company that provides platform to clinicians to extend their reach beyond hospital walls and deliver world-class care to patients in the comfort of their homes, says Prem Sharma, CEO & Founder, DayToDay, in conversation with Gopi Krishna Arora and Mukul Kumar Mishra of Elets News Network (ENN).
Q DAYTODAY OFFERS AN INNOVATIVE PLATFORM TO ADDRESS KEY CHALLENGES ENGULFING THE CARE DELIVERY SYSTEM, TELL US MORE ABOUT ITS VISION AND MISSION.
DayToDay’s mission is to become the gold standard in patient centered care. The majority of care journeys start at the hospital but reach far beyond the walls of the hospital. The decision to undergo a medical procedure is a difficult one, and many patients are underprepared for the journey they are about to embark upon. For example, a patient undergoes an acute surgery like cardiac bypass or a Total Knee Replacement.
At the point of discharge, the patient is given going home instructions. Research shows patients only remember 20% of the instructions and forget 80% ; forgetting critical elements of care prolongs the recovery or worst case adds complication or requires readmission.
Patients are often inadequately supported in the preparation and recovery phases that determine the quality of their treatment outcomes. DayToDay equips hospitals to unleash the full potential of caregiving, in and out of the hospital, in order to transform patients’ lives.
Q HOW DOES IT HELP HOSPITALS TO DELIVER WORLD-CLASS CARE TO PATIENTS IN THE COMFORT OF THEIR HOMES?
DayToDay is a care management company that provides a platform to hospitals & clinicians to extend their reach beyond hospital walls and deliver world-class care to patients in the comfort of their homes. We are customizing the care journey based on clinical pathways, our proprietary knowledge of the procedure along with the surgeon’s (hospital) instruction. Our customised care plans are delivered in the comfort of a patient’s home. We provide a holistic approach to care ensuring the patient’s mental health is strong enough to help accelerate the recovery.
An educated and comfortable patient is a happy patient, and DayToDay strives to bridge the gap between hospital and home so that when a patient is sent home there is little likelihood of readmission. Patients using DayToDay will also be prepared with their upcoming procedures, assisting hospitals in setting expectations in everything from pre-op expectations to physiotherapy, and everything in between.
Q DIGITAL TECHNOLOGY IS PLAYING A GREAT ROLE IN BOLSTERING THE CARE DELIVERY SYSTEM TODAY. HOW DO YOU ANALYZE THE STATEMENT IN THE CONTEXT OF THE DAYTODAY PLATFORM?
DayToDay’s digital platform provides complete visibility to patients and their clinicians and creates a larger avenue of communication to ensure patients feel heard and taken care of. On the one hand the patients feel at ease that their doctor is a part of their care journey as they have ready access to the DayToDay app, on the other hand doctors find the platform beneficial as it gives them regular updates on the patient’s progress, resulting in positive patient outcomes. The easier access to information and communication, increases the success rate of a medical procedure!
Q HOW DO YOU SUMMARISE KEY OPPORTUNITIES AND CHALLENGES IN THE PARTICULAR SEGMENT YOU DEAL IN?
Acute healthcare starts in the hospital, but goes well beyond the walls of the hospital, in most cases. Therefore, there is a need for a Care Management Company like DayToDay to provide the necessary care beyond the hospital and deliver it in partnership with the doctor and the hospital to provide comprehensive and longlasting care. DayToDay’s Care Plans are unique as they are the first-of-its-kind.
It provides step-by-step, tailored digital pathways for hospitals to guide patients and care givers through the entire care journey. From helping patients understand if surgery is the right choice, to the day of surgery, immediate post-op period and the transition to rehabilitation, our care coaches compassionately guide patients through the different stages of their journey and help them to address barriers to care. This process is managed seamlessly with our hospital partners and physicians. DayToDay’s technology platform is HIPAA & HL7 compliant and able to integrate with a variety of EMR systems.
Q TELL US ABOUT EXISTING CENTERS IN INDIA. PLEASE UNVEIL YOUR EXPANSION PLAN, AS WELL.
DayToDay’s India office is based in Bengaluru. As a multinational company with headquarters in Boston, USA, DayToDay also has an office in London, UK. DayToDay is dedicated to helping the health systems all over the world address key challenges with care delivery. Clinicians are being asked to care for more patients within the same amount of time and with even fewer resources every day. They are held as the most responsible for patient outcomes but are often the least supported. This leads to patients and their families feeling helpless as they try to navigate through their increasingly complex episodes of care without proper support. DayToDay will provide the support needed to caregivers, patients and their families, and hospital staff to create lasting and effective care.