With advanced technology and constant upgradation of equipment, Holy Family Hospital is able to offer patients quality services at cost-effective rates, say its Executive Director Sr Lucien Thomas & Chief Information Officer Rajendra S Kshirsagar, in conversation with Elets News Network (ENN).
Q Holy Family Hospital is making steady efforts to provide finest patient care to people of all social strata. How has the hospital evolved over the years?
Holy Family Hospital, Mumbai, a 268- bed NABH accredited, public charitable, trust-run hospital, is a centre of medical excellence. Its humble beginning dates back to 1942, when it started as a 10-bed private nursing home by Dr Austin Da Silva. Over the years, it developed into a multi-specialty hospital and medical research centre under the stewardship of two religious congregations,“Medical Mission Sisters” and “Ursuline Sisters of Mary Immaculate”.
Holy Family Hospital was recognised by the National Board of Examinations (NBE) for the Diplomate of National Board (DNB) in 2005 (departments of general medicine, general surgery, gynaecology and paediatrics); in 2007 (super-speciality in cardiology) and in 2011 in anaesthesiology. The hospital has a full range of patient facilities that meet NABH standards, fully- equipped and certified to meet the medical, diagnostic and surgical needs of both in-patients and out-patients.
Q Both patient safety and satisfaction determine the whole discourse of healthcare delivery. How does the hospital fare on this front?
With advanced technology and constant upgradation of equipment, hospital is able to offer quality service at cost-effective rates, making it a preferred medical institution for people at large. We were the first hospital in Mumbai to install a Hybrid Cath Lab / Operating Room way back in 2010, which enabled cardiologists and cardiac surgeons to work together.
Our diagnostic services including Pathology Department, Blood Bank & Component Blood Bank, and Department of Imaging, are also ISO- certified.
Q Highlight some distinct features of the specialities the hospital offers to patients.
Apart from the main divisions, the hospital has added more specialities over the years. The hospital has achieved several milestones, one of these being setting up of “The Holy Family Heart Institute” in 2002, a pioneer in cardiac diagnostics, treatment and research. Projects undertaken by the Medical Research Centre extend from fertility awareness and natural family planning to the evaluation of hospital facilities such as the value of endoscopic surgery, its pros and cons, as well as studies on hospital post-operative infection.
Q With increasing role of technologies in healthcare delivery, what has been the hospitals’ approach on the same?
The hospital has been periodically upgrading equipment to ensure quality care. We are moving on from the current legacy-based HIS to new HIS which will be live from November 2019.With new HIS in place, major clinical and patient care activities will be managed in a better way. It includes investigations for both in-patients and out-patients in addition to patient billing and handling of insurance claim process.