Name of the project: RSBY Chhattisgarh Data Management System
Applicant: Health and Family Welfare Dept GoC
Implementing agency: Cybertech Software and Multimedia Private Limited
About the project: The project is a data management software which has centralised grievance redressal system that tracks the grievances received through the toll-free number and collect data from different sources and consolidate to give decision support reports.
Objective: To have a multidimensional data management system that gives clear picture on RSBY implementation.
Target group: State nodal agency, hospitals, insurance agencies, third party agency, beneficiary, MoLE.
Strength areas: This is the only RSBY data management system that is linked to State, MoLE, TPA databases and these databases were being used to empanelled hospital for monitoring of patient treatment and claim details. The project also enables state to monitor the progress of enrollment, treatment, and claim drilled down to village level.
Achievements: With the facility the state government resolves the complaints of the BPL families. The SNA can monitor the enrollment at village level and take action where the enrollment is very low. Various alert reports on hospitalisation show the triggers on hospital side fraud detection
Key challenges: As the demography data was improper collection of information and rectification was done many times. Due to the absence of the updated data generating report for SNA was a problem.

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