Name of the project: Mobile Claim Application for Rashtriya Swastya Bima Yojna (RSBY)
Implementing agency: ICICI LOMBARD General Insurance
About the project: The role of mobile phones as an alternate claim registration device is noteworthy. Since it works via a wireless mode (GPRS) for claim intimation.
Objective: To provide the rural hospitals with a unique application to register patient claims that is independent of the internet connectivity physical infrastructure
Target group: Below Poverty Line (BPL) beneficiaries in Puri district (Odisha state)
Strength areas: Completely paperless and cashless process, the first time in mass health insurance projects to launch mobile claim transaction application. It works on wireless technology (GPRS) eliminating problems due to faulty wired network earlier and completely offline module reducing the dependency on live Internet connection
in rural areas.
Achievements: Reduction in claim registration TAT at |the hospitals end to leading more claims in same time. Due to high cost of laptop more providers are filling applications to register for the mobile application. In a similar way mobile applications are being implemented in Punjab OPD.
Key challenges: Complementary mobile handsets were given to those hospitals who could not procure the required handset. Then there has to be fraud control to avoid misuse of the application. Then there was rigidity on the part of the doctors to learn a new application

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