August 2013

Automated SMS System in Emergency Department

Name of the project: Automated SMS System in Emergency Department
Applicant:  JPNA Trauma Centre AIIMS
Implementing agency:  Department of IT JPNATC AIIMS
About the project:  Patients coming to emergency departments (ED) are initially seen by the physician on duty who then decides which specialist doctors to call for each patient. This takes up valuable time. First in India, as soon as ED physician uates the patient, an automated sms is sent to concerned doctor(s) with the patient details and urgency of attending the call.
Objective: To intimate specialist doctors regarding arrival of emergency in an automated and accountable manner.
Target group:  Specialist doctors on call in Emergency department
Strength areas: It keeps a trackon the average time taken by each doctor to visit the patient and if concerned doctors does not arrive in time than a sms is sent to the higher authority.
Achievements: It allow the timely notification of arrival of patients to doctors in Emergency and allows quality control for the doctors as each doctors has time to attend  information in prior.
Key challenges: Doctors were initially unhappy as they were receiving lot of smss . Then regulatory limits ondaily sms cap were also a challenge which was overcome using multiple sms cards. Maintaining an up to date daily database of doctors on call was challenging .

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