Corporate Updates

GE Healthcare renews partnership with ServiceSource in Asia Pacific to optimise customer satisfaction

ServiceSource, the global leader in Service Revenue Management, today announced that GE Healthcare has expanded its partnership with ServiceSource in Asia-Pacific to drive renewal of recurring service contracts for both small and large scale medical equipment. GE will leverage more of the ServiceSource suite of cloud-based applications and additional sales experts across ASEAN and Australia/New Zealand working in five (5) different languages.


With the healthcare industry experiencing significant growth in Asia, GE Healthcare needed a way to both drive more recurring service revenue and to gain more control, insight and visibility into its installed base. Life support systems, health monitoring devices, ultrasound machines, X-rays and advanced CT equipment are just some of the critical medical functions that GE delivers to its customers. The ServiceSource end-to-end solution is comprised of a suite of cloud applications and a specialized sales team that complement GE’s own professional sales force.

“The partnership with ServiceSource allows us to focus our efforts on strategic selling and enables us to provide greater support to our customers,” said Sven Henrichwark, General Manager, Asia Pacific, GE Healthcare Services. “By working closely with GE sales professionals, ServiceSource is helping our teams to better capture revenue opportunities in real-time and reduce any lost revenue performance from our installed base in the region.”
GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care.


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