May 2010

Speech Recognition Tools for Clinical Documentation

Manish R Goenka
Head of Marketing


Please give us an overview of yourorganisation. Which are the countriesyou are currently operating in?

ICONS are the Indian nationaldistributor for NuanceCommunication, Inc. We have apan-India presence and are in thebusiness of selling speech recognitionsoftware since the last 12 years.

Please tell us about your productofferings worldwide.
Since we are the distributors forNuance in India, we sell the entirerange of Nuance packaged softwareincluding:

  • Speech Recognition: DragonNaturallySpeaking Professional,Legal and Medical
  • PDF Solution: Nuance PDFConverter, Nuance PDFConverter Professional
  • Optical Character Recognition:OmniPage
  • Document ManagementSoftware: PaperPort.

Which languages does the NaturallySpeaking software recognise? Is itable to recognize different accents?

In India, we have already rolledout the version of the software thatrecognises all Indian English accents.Within seven minutes of training,the user can get up to 99 percentaccuracy.

Dragon Naturally SpeakingMedical solutions have become thede facto standard speech recognitionsolutions for healthcare. Alreadyin use at thousands of healthcarefacilities worldwide, DragonNaturallySpeaking converts speechinto text at the speed of up to 160words per minute, automating theclinical documentation process andeliminating time lags.

What are the hardware/systemrequirements for this softwareto work? What are the variousapplications that it is compatiblewith?

The software needs PIV with 1.8Ghz (or equivalent), 1 GB RAM,O/s: Windows 2000, XP, Vista &Win-7. It supports MS office suiteand the medical edition works onmost windows based applicationincluding electronic medical records(EMR), electronic health records(EHR), and picture archiving andcommunication system (PACS).

What are the softwares majoradvantages, especially in thehealthcare domain?

Nuances speech recognitionsoftware is one of the most accuratespeech recognition softwares for PCapplications. It enables healthcareprofessionals to complete clinicalnotes instantly and at a fraction ofthe cost of manual transcription.Its extremely fast and easy to useand is amazingly accurate—up to30 percent more accurate than theprior release. Moreover, it can beused within Windows-based EMRsolution or any Microsoft Offi ceapplication and does not requireany complicated HL7 interface. Thesoftware is packaged with medicalspeciality vocabularies covering 80sub-specialities and allows the userto create other custom vocabulariesto maximise recognition accuracy.

Key features of the softwareinclude:

  • Creating and editing clinicalreports
  • Sending email, instant messagesand surfing the web, all by voice
  • Dragon voice shortcuts toperform tasks faster than ever
  • Dictating into a handheldrecorder for later transcription
  • Fully network compatible
  • Combining commands toperform complex tasks on thePC
  • Third party correction features
  • EMR support
  • Faster turn-around of reports,cuts dependency, enhancesproductivity and saves cost.

How do you see the market in India?Being a cost-sensitive market, doyou think this software has enoughpotential to grow here?

As the healthcare industry is evolvingin India, there is a lack of support staffincluding efficient stenographersor administrative staff. In such ascenario, there is tremendous scopefor growth as it helps eliminate thehigh cost and long turnaround timesassociated with manual transcriptionof patient notes. As the demandfor service grows, efficient andsmart technologies will only makethe organisation more productiveand efficient, resulting ingreater returns.

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