Apollo Hospitals Dhaka is a colossal 400,000 square feet structure on 4 acres of land. It houses a 450-bed super speciality facility delivering advanced tertiary care of international standards to the people of Bangladesh. The hospital is a recognised provider of premium private healthcare in Bangladesh, and the first-of-its-kind in the country redefining healthcare delivery system in a paper-less environment by introducing a robust IT system and infrastructure.
The hospital has cutting-edge facilities like advanced cardiology, cardiac surgery, neurology, neuro-surgery, urology, uro-surgery, endocrinology, gastroenterology, critical care, orthopaedics, and other secondary cares, along with fully equipped surgery units for all of them. The hospital provides a complete range of the latest diagnostic, medical, and surgical facilities for the care of its patients. The hospital has all the characteristics of a world-class facility with a wide range of services and specialists, equipment, technology, ambience and service quality.
Apollo Hospitals Dhaka is an example of the perfect synergy of medical technology and advances in IT through paperless medical records. The skilled nurses, technologists and administrators, aided by state-of-the-art equipment, provide a congenial infrastructure for the medical professional in providing healthcare of international standards. The strategic objective of the facility was to achieve integration and interoperability through a system that can satisfy the requirements of clinicians and at the same time, satisfy all back office users with functionality that includes billing, material management and other ancillary departments’ needs. The hospital is now concentrating on introducing tele-medicine, to have a pool of health care professionals from across the world.
As part of Apollo’s network of 37 hospitals and 6,400 attached beds, the Dhaka set-up has 450 beds attended to by 250 doctors and 450 nurses. So as not to deprive the lower income bracket of the population from the world class health care facility, 10% of the total beds will be reserved for poor patients, who will receive care either free of cost or at a token fee. Apollo Hospital Dhaka also operates as a referral hospital for high volume of cases from other hospitals and nursing homes including government hospitals, which might not have the same quality of labs or specialised consultants.
The hospital has also undertaken several quality initiatives such as the Apollo Clinical Excellence (ACE), Division of Innovation and Clinical Excellence (DICE) and in the areas of Infection Control Protocols, Disaster Management, Golden Hour Emergency Management, Medical Ethics and Telemedicine. Under preventive care, the Master Health Check Clinic of Apollo offers a number of health screening packages customized to patients’ needs for different times in their life. Each package offers a carefully selected panel of tests chosen to screen for the presence of disease or help in identifying the cause of ongoing minor ailments. Health screening serves as an important part of a personal medical record and is useful for future reference.
The Hospitals Information System (HIS) from Akhil System Pvt. Ltd, New Delhi, India system is based on a single-server and single-database model containing the entire facility’s data, solely using Microsoft 2003 server and Microsoft SQL2000 database platform technology. The database server is dual HP DL380 Clustered with Fiber Channel storage in the form of HP MSA1000. The hospital’s network infrastructure is designed to cater to the high-volume data/image traffics with fiber-optic backbone and structured cabling with state-of-the-art Cisco switches under certification from Systimax Engineers.
HP products cater to the hospital’s hardware needs.
CISCO products for their networking equipment and support needs.
For EMR there is a combination of bar code and RFID [radio frequency identification] technology.
Most of the Lab equipment are connected with the HIS system.
They have introduced RFID technology to track the doctors and staff; it will soon extend to track patient movement and mobile life-support equipment on a real time basis.
PACT [Physician Adaptation with Computer Technology] program provides hands-on training for the HIS system to every new doctor and employee of Apollo.
The Apollo Neuroscience Institute within the hospital premises has a Stroke Centre, which is a dedicated 24-hour centre equipped with:
10 beds including high dependency units (step down)
In house Neuro-Imaging facilities (1.5 Tesla MRI machine,
4 slice CT scan machine and latest ultrasound machine)
In its quest to provide cutting edge cardiac care, Apollo Hospitals Dhaka introduced the path-breaking Insta Heart Scan, for the first time in Bangladesh. The very latest in diagnostic equipment, this state-of-the-art 64-Slice CT Angio Scan gives the most accurate picture of the heart. The scanner, which has four times as many detectors as a typical multi-detector CT scanner, combines unrivalled image quality with remarkable speed. It can produce detailed pictures of any organ in a few seconds and provide sharp, clear, 3-dimensional images, including 3-D views of the blood vessels, in an instant. At that rate, a 64-slice scanner can gather a high-resolution image of a heart, brain or a pair of lungs in about five seconds. A scan of the whole body, (in search of a blood clot, for example, that has become a source of emboli) takes about 30 seconds.
With 60 different departments, the Apollo Hospital Dhaka relieves the tension of another pressing problem in health care diagnostics. Equipped with a self-sufficient laboratory, the hospital has Biochemistry, Haematology, Microbiology, Histopathology, Transplantation Immunology, Transfusion Medicine and Clinical Pathology facilities.
Over 90% of the patients don’t have any health insurance coverage and have to incur out-of-pocket payments. This forces the hospital to become cost effective both in terms of process re-engineering to achieve high productivity / efficiency, instantly capture cost at the point of service and to develop a consumer-centric focus on billing to improve patient satisfaction. A recent survey on service delivery under the Health and Population Sector Programme shows that 60% of health service users visit unqualified medical practitioners and a huge amount of foreign currency is spent for treatment of Bangladeshis abroad. In such a scenario, Apollo Hospital Dhaka is a beacon of hope.
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