What do you consider the most remarkable and differentiating factor of TrakHealth in the overall vendor market for healthcare IT across the globe?

The TrakCare difference is that it is built on powerful object integration technologies that deliver breakthrough speed-to-care results. This means that Electronic Patient Record (ePR) benefits are realized from deployment of the very first TrakCare module, not at the end of a long and massive implementation efforts common with other systems.

Implementing Web-based TrakCare using it’s “FastTrak to ePR” approach gets you there – quickly. The result is rapid delivery of the rich, always available information environment needed for a giant leap in patient care. While others promise ePR benefits eventually, TrakCare delivers them quickly.

All systems today seek to provide patient-centric care. That said, alternative solutions use a system-centric approach  you must build a complete system, or “rip-and-replace” existing systems before you start seeing ePR benefits. Built on an integration platform, TrakCare brings you ePR benefits from inception, leveraging a wide range of systems and data sources, both within and outside your institution, whether internally developed applications or products from other vendors.

By embracing data and processes from such a wide range of sources, TrakCare helps organizations leverage their current investments and offers freedom of choice, as well as future-proofing against changes in systems and standards.

Its powerful database engine can hold the large volumes of data generated as part of healthcare transactions, enabling very efficient search and retri with little or no degradation in speed, as the volume of data grows.

TrakHealth is considered the pioneer of web-based HIS solution. What are the business critical advantages that a web based HIS delivers for a hospital?

The main advantage of a web-based application is that one can lower the cost of scaling up quite drastically, by installing low end computers with browser capabilities. The client-to-server interaction model in web applications is usually light, and enables you to efficiently move information between the client and the server. Alternate client-server interactions models are heavier, and tend to consume more resources on the client and/or server as also on the network.

Another advantage is that a web based model allows you to have distributed users; but reduces the maintenance task to a group of web servers, application servers or database servers in one room, as opposed to being spread out over the hospital campus. Hence, the downtime is dramatically reduced and the task is more manageable.

With the lines between phones and computers being blurred with each new generation of cell-phones, and the convergence of technologies, web-based applications also open up opportunities in terms of delivering very powerful HIS applications on devices with a very small form-factor.

What were the business logic or reasons for the acquisition of TrakHealth by InterSystems?  What kind of technological and market strengths are both the companies enjoying because of the move?

The best way to answer this is via the following quotes:

“This union of InterSystems and TrakHealth will increase our global prominence and open up major new sales opportunities in international markets. TrakHealth’s success in Asia and Latin America will enable InterSystems to accelerate our growth in emerging markets which hold over 70% of the world’s population.”
                                                Terry Ragon, InterSystems CEO

“With the financial strength of InterSystems behind us, we are better positioned to win and deliver the large-scale projects that are redefining healthcare delivery at the community, regional and national levels in many countries. This is a great move for both organizations and for the customers we serve worldwide.”
                                            Chris Chapman, TrakHealth COO

What will be the status of both companies?

Though they will continue to be two separate entities, they will be as one in terms of vision and style of operations.

TrakHealth proudly states on its website that they are an InterSystems Group company and has a link to the InterSystems website. Likewise, the InterSystems web-site and collateral now lists the following product offerings

• Cache The High-performance object database
• Ensemble The rapid integration platform
• HealthShare The health information network platform
• TrakCare The patient-centric healthcare information system

Customers and Partners only stand to benefit from the acquisition. All TrakHealth competitors, who are InterSystems’ partners will continue to receive full commitment from all of us at InterSytems and TrakHealth. Though we would like our clients to select TrakCare, we are happy to have them as InterSystems clients – through TrakCare or one of our partners’ products.

Which regions of the world are the stronghold of TrakHealth in terms of market share and number of clients/installations?

In the past, the sales efforts have been focused on a small number of large and prestigious clients in the selected territories.

Asia and Latin America have traditionally been places where TrakHealth has had success, but there are marquee customers around the globe, for example

• Brazilian Federal Government (Brazil)
• The Royal Infirmary of Edinburgh (Scotland)
• Molinette Hospital (Italy)
• Grupo Portugus de Saude (Portugal)
• Bangkok General Hospital (Thailand)
• St. George’s Hospital (Australia)

Closer home we are proud to list groups like Fortis and Manipal, and large charitable hospitals like Sir Gangaram Hospital (Delhi), as our clients.

What is your perception and expectation about the Indian market? What has been the level of success uptil now?

There are many signs that the Indian Healthcare Market is set to grow at an incredible pace. A booming economy, increasing percentage of literacy and heightened awareness of medical conditions and possible treatments, rising costs of healthcare, the advent/growth of Healthcare insurance, Medical Tourism, world-class healthcare facilities and doctors.

The signs abound, and already there is a demand for better IT systems in hospitals and hospital chains, who are no longer satisfied with “billing solutions” passing themselves off as HIS’.

It is not a stretch to see how the need to create patient-centric health records that span the continuum of care across all areas of care delivery, across hospital boundaries, will push the envelope in terms of patient record portability and interoperability, shifting focus from departmental information systems to systems that manage patient care locally, regionally, nationally and even internationally.

Like the telecom boom, that took us from the back of the pack to being a leader in the space in terms of both consumption and innovation in terms of offerings, I am fairly certain that India could possibly emerge as a leader in Healthcare.

These are exciting times, and though we have a long way to go in terms of adoption of world-class IT systems, standards, and processes, and building seamless national patient-health records, the seeds of change have definitely taken root.

web-based applications also open up opportunities in terms of delivering very powerful HIS applications on devices with a very small form-factor

As a nation of consumers we are demanding more – in terms of healthcare, and healthcare professionals, organizations and the government are responding to the call at a continually accelerating pace.

Most developing countries and emerging economies like India are considered to be highly price-sensitive markets. Do you have specific pricing strategies for winning over competition in these markets?

It is true that markets like India are price-sensitive and very demanding in terms of functionality and performance. However, they are also huge in terms of numbers -both in terms of number of users and numbers of patients affected by the systems.

Given that the application is highly modular in nature, it is possible to buy the application in totality or any subset of modules calculated to leverage existing IT investments, reduce upfront costs, or to drive adoption in a phased manner by the organization.

TrakCare sells a concurrent-user license that is priced based on the modules that are purchased. Support and Upgrades are paid for on an annual basis and entitle our clients to unlimited support tickets, and to call on our expertise, in addition to patches and upgrades of the software.

It is possible to pay the license cost upfront, or elect to pay a monthly rental fee per user that includes all costs (including support and upgrades).

TrakCare is a good robust application that has stood the test of time, as well as the “trial by fire” of implementations, ranging from small clinics to large hospital groups, around the globe. The functionality and flexibility of the application in conjunction with the pricing options, makes us an attractive option and give us a winning edge over the competition.

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