The Care Group of Hospitals owned by Quality CareÂ India Limited (QCIL) acquired a five-star hotel premisesÂ at Banjara Hills, Hyderabad, in 2000 and converted itÂ into 200 bed multi specialty hospital. Today, the hospitalÂ stands tall with 430 beds, including 120 criticalÂ care beds, with annual inflow of 1, 80,000Â patients for consultations, and 16,000 patients for
admission. Care Hospital, The Institute of MedicalÂ Sciences, Banjara Hills, comprises contemporaryÂ accommodation facilities ranging from generalÂ wards to super deluxe rooms.
In an interview with eHEALTH, Rajendra Kumar,Â Chief of Business Development, Care Group ofÂ Hospitals, talks about the recent developments atÂ the hospital. Excerpts:
What are the highlighting features ofÂ Care Hospital, Hyderabad?
Today, Care Hospital, Hyderabad,Â has a host of specialists and super specialistsÂ with minimum 500 years ofÂ cumulative experience. The team ofÂ specialists and super-specialists hasÂ conquered several milestones in theÂ fi eld of medical sciences Â like the firstÂ team to conduct angioplasty in IndiaÂ in 1985, to develop the coronary stentÂ (Kalam-Raju Stent) in India, to launchÂ telemedicine services in the state of AP,Â to perform cardiac MRI in the countryÂ and to perform robotic cardiac surgeryÂ in South India.
Care Hospital, Hyderabad, is oneÂ of the few centers in India equippedÂ with complete cardiac imagingservices. These cardiac imagingÂ services include cardiac MRI, cardiacÂ CT, nuclear cardiology and 2D and 3DÂ echocardiography.
Care specialists are exclusivelyÂ invited to attend internationalÂ conferences and seminars toÂ represent India. Medtronic, a medicalÂ device manufacturing company, hasÂ crowned Care Hospital, Hyderabad, asÂ a Centre of Excellence in implantingÂ devices, such as, pacemakers andÂ others.
Care Hospital has installed the firstÂ dual source CT in South India withÂ an exclusive team of certifi ed cardiacÂ imaging specialists.
Care Hospital has achieved severalÂ milestones in the past 12 years likeÂ 5,00,000 OP consultation per year,Â 35,000IP/admissions per year, 4000Â cardiac surgeries per year, 10,000Â cardiac catheterisations per year, 1500Â cardiac interventions per year andÂ 9000 non-cardiac surgeries per year.Â The hospital is known as the mecca of
echocardiography in India.
Could you brief us about the newÂ initiatives being undertaken byÂ the hospital in the areas of patientÂ care, adoption of new technologies,Â Health IT and enhancing the quality of Â medical facilities?
Care Hospital, Hyderabad, hasÂ undertaken various initiatives at allÂ levels for the benefi t of patients as wellÂ as to improve the quality of medicalÂ facilities offered. The hospital carriesÂ out a complete identifi cation of theÂ patient prior to any procedure orÂ medication administration. MonitoringÂ of infection control practices as wellÂ as patient care bundles have beenÂ implemented to prevent the spreadÂ of various infections. To minimise theÂ scope of any error, the hospital promotesreporting of incidents and medicationÂ errors, and takes preventive measuresÂ and corrective actions. The hospital hasÂ implemented a time motion study toÂ understand, analyse and take adequateÂ measures to reduce the dischargeÂ time of patients. In terms of adoptionÂ of new technologies, the hospitalÂ is exploring the implementation ofÂ electronic medical records of patients.Also, some projects are in the pilotÂ stage which include âfeedback formsÂ analysis moduleâ and âmodule toÂ assign tasks and follow up on the actionÂ taken regarding particular tasks.â ForÂ better direction flow in the hospital,Â Care is displaying signage boards atÂ various areas. It is also implementingÂ valet parking for easy entry intoÂ the hospital.
In which domains does the hospitalÂ plan to expand?
The hospital is currently planningÂ the expansion of PDC (Pharmacy,Diagnostic & Consultations) clinicsÂ across the city of Hyderabad, homeÂ health care and telemedicineÂ connections.
Are there any programs or schemes, atpresent or in the pipeline, to provideÂ affordable health care facilities to theÂ common man?
In the past, we have performedÂ free of charge heart surgeries on poorÂ children through donations andÂ hospital charity.We have taken careÂ to keep our tariff affordable for theÂ poor people. Also, we run a SmileÂ Training Programme to offer cleft lipÂ and pallet surgeries free of charge toÂ poor people.
Where do you see Care Hospital in theÂ emerging Indian health care industryÂ in Asia?
We want Care Hospital to emerge asÂ the best health care institute knownÂ for âpracticing medicine as it should be practiced,â and the best medicalÂ knowledge sharing center.
What, according to you, is a âmust-doâreform needed in the Indian healthÂ care system?
The way Andra Pradesh Government isÂ providing health insurance to patientsÂ living below the poverty line throughÂ Arogyasree scheme, the other stateÂ governments should also provideÂ similar facilities to the poor.