July 2009

“Practising medicine as it should be practised”

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The Care Group of Hospitals owned by Quality Care India Limited (QCIL) acquired a five-star hotel premises at Banjara Hills, Hyderabad, in 2000 and converted it into 200 bed multi specialty hospital. Today, the hospital stands tall with 430 beds, including 120 critical care beds, with annual inflow of 1, 80,000 patients for consultations, and 16,000 patients for
admission. Care Hospital, The Institute of Medical Sciences, Banjara Hills, comprises contemporary accommodation facilities ranging from general wards to super deluxe rooms.

In an interview with eHEALTH, Rajendra Kumar, Chief of Business Development, Care Group of Hospitals, talks about the recent developments at the hospital. Excerpts:

What are the highlighting features of Care Hospital, Hyderabad?

Today, Care Hospital, Hyderabad, has a host of specialists and super specialists with minimum 500 years of cumulative experience. The team of specialists and super-specialists has conquered several milestones in the fi eld of medical sciences  like the first team to conduct angioplasty in India in 1985, to develop the coronary stent (Kalam-Raju Stent) in India, to launch telemedicine services in the state of AP, to perform cardiac MRI in the country and to perform robotic cardiac surgery in South India.

Care Hospital, Hyderabad, is one of the few centers in India equipped with complete cardiac imagingservices. These cardiac imaging services include cardiac MRI, cardiac CT, nuclear cardiology and 2D and 3D echocardiography.

Care specialists are exclusively invited to attend international conferences and seminars to represent India. Medtronic, a medical device manufacturing company, has crowned Care Hospital, Hyderabad, as a Centre of Excellence in implanting devices, such as, pacemakers and others.

Care Hospital has installed the first dual source CT in South India with an exclusive team of certifi ed cardiac imaging specialists.

Care Hospital has achieved several milestones in the past 12 years like 5,00,000 OP consultation per year, 35,000IP/admissions per year, 4000 cardiac surgeries per year, 10,000 cardiac catheterisations per year, 1500 cardiac interventions per year and 9000 non-cardiac surgeries per year. The hospital is known as the mecca of
echocardiography in India.

Could you brief us about the new initiatives being undertaken by the hospital in the areas of patient care, adoption of new technologies, Health IT and enhancing the quality of  medical facilities?

Care Hospital, Hyderabad, has undertaken various initiatives at all levels for the benefi t of patients as well as to improve the quality of medical facilities offered. The hospital carries out a complete identifi cation of the patient prior to any procedure or medication administration. Monitoring of infection control practices as well as patient care bundles have been implemented to prevent the spread of various infections. To minimise the scope of any error, the hospital promotesreporting of incidents and medication errors, and takes preventive measures and corrective actions. The hospital has implemented a time motion study to understand, analyse and take adequate measures to reduce the discharge time of patients. In terms of adoption of new technologies, the hospital is exploring the implementation of electronic medical records of patients.Also, some projects are in the pilot stage which include “feedback forms analysis module” and “module to assign tasks and follow up on the action taken regarding particular tasks.” For better direction flow in the hospital, Care is displaying signage boards at various areas. It is also implementing valet parking for easy entry into the hospital.

In which domains does the hospital plan to expand?

The hospital is currently planning the expansion of PDC (Pharmacy,Diagnostic & Consultations) clinics across the city of Hyderabad, home health care and telemedicine connections.

Are there any programs or schemes, atpresent or in the pipeline, to provide affordable health care facilities to the common man?

In the past, we have performed free of charge heart surgeries on poor children through donations and hospital charity.We have taken care to keep our tariff affordable for the poor people. Also, we run a Smile Training Programme to offer cleft lip and pallet surgeries free of charge to poor people.

Where do you see Care Hospital in the emerging Indian health care industry in Asia?

We want Care Hospital to emerge as the best health care institute known for “practicing medicine as it should be practiced,” and the best medical knowledge sharing center.

What, according to you, is a ‘must-do’reform needed in the Indian health care system?

The way Andra Pradesh Government is providing health insurance to patients living below the poverty line through Arogyasree scheme, the other state governments should also provide similar facilities to the poor.

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