Interview

‘Ensuring Sustainable Quality Healthcare to Masses’

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Health-tech-article

As a leading healthcare provider Dr Mehta’s Hospitals has carved a niche through it sole vision and mission to cater patient with best facilities in cost-efficient manner. With a legacy of tens of millions consumers, one million plus successful deliveries, and top one percent benchmarked clinical outcomes, the hospital has envious track record, says Sameer Mehta, Vice Chairman, Dr Mehta’s Multispeciality Hospital, in conversation with Mukul Kumar Mishra of Elets News Network (ENN).

Q With over eight-decades of experience in healthcare, Dr Mehta’s Multispecialty Hospital has come a long way since its inception in 1933. Give us an overview of the journey.

Dr Mehta’s Hospitals, the pioneer in quality healthcare and healthcare transformation in India is widely recognised as a leading healthcare provider in India. With over 85 years of expertise and experience, we have helped heal consumers across generations and is the oldest and most experienced private hospital in India.

With a legacy of tens of millions consumers, one million plus successful deliveries, top one percent benchmarked clinical outcomes and over 250 thousand complex surgeries, Dr Mehta’s Hospitals is committed to live up to the expectations of families by providing world-class care closer to home.

We are probably the only hospital in India with two families with four generations born at Mehta’s, 300 families with three generations born at Mehta’s and over 20,000 families with two generations born at Dr Mehta’s (that we know of). that leveraging technology and optimising the value of the critical resources like the doctors and nurses will help deliver sustainable quality healthcare at low cost.

Q Tell us some distinct facts about facilities and services you offer to patients.

Delivering very strong ethical, effective, stringent infection control has helped Dr Mehta’s to deliver top clinical outcomes consistently and has helped heal over millions of our consumers across all age groups.

Dr Mehta’s Hospitals is widely respected as among the safest and healthiest birthing locations in India having helped deliver over one million successful births. Our pediatric speciality units, emergency services, neonatal, pediatric intensive care and orthopaedics have been recognised by clinicians and consumers as leaders and Center of Excellence across India.

Q Affordability and cost- efficiency are major issues of the Indian healthcare sector. How do you analyse the statement in context of your hospital?

The cost of healthcare today is being influenced greatly by the payer and the policymakers, making it a complex challenge to deliver quality healthcare at low cost. We at Dr Mehta’s strongly believe that leveraging technology and optimising the value of the critical resources like the doctors and nurses will help deliver sustainable quality healthcare at low cost.

Q How do you analyse the Indian healthcare system in terms of leveraging technology and innovations to improve patient care?

Indian healthcare is evolving with unprecedented rate like never before. The sector is experimenting with technology available for resource optimisation, cost reduction, improved quality and clinical outcome.

The industry is much more open and receptive today to looking at technology and consortiums like Consortium of Accredited Healthcare Organisations(CAHO), Association of Healthcare Providers (AHP) have started creating a platform for healthcare and technology to come and resolve the problems together, which was not possible a few years ago.

Today in our hospital the doctor spends less than two minutes for the entire documentation from assessment to prescription allowing more time for better communication with patients. This was possible because of the EMR which we have designed and adapted.

Q India faces huge challenge of skilled workforce in terms of doctors, nurses and technicians which affects delivery of services in rural areas….What is your viewpoint?

It’s not just in rural areas, even in urban settings sourcing, training and retaining are big challenge. The critical gaps in access, quality, patient safety and customer experience can be bridged greatly by low cost technology like telehealth. Monitoring health remotely like Health Sensei could help solve issue pertaining to health workforce.

Q Unveil you plan of expansion or collaboration with any Government for any specific project.

Dr Mehta’s has just launched new 250-bed multispeciality hospital in Chennai and is looking forward to provide a high quality, fully digital and integrated medical experience to our customers. Soon, we will be expanding it to a 1,200 bed facility in order to provide a variety of options in various types of medicine systems including alternative medical therapies.

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