Varun Khanna, Regional Director, West & East, Fortis Healthcare Ltd, speaks to Nikita Apraj, ENN, about the technology implementation in Fortis Hiranandani Hospital, Vashi, Navi Mumbai
How is technology important for a hospital in providing better-quality services?
Technology in hospitals covers two aspects: medical or diagnostic and informational and both have a significant impact in delivering superior care to patients. Modern medical technologies help clinicians in accurate assessment of a patients condition and enhance precision during procedures.
On the IT front, a Hospital Information System (HIS) integrates multiple disciplines and functions and enables the improvement in operational efficiency. A robust HIS ensures a reliable and seamless flow of information across clinical, administrative, billing, accounting and finance modules. Having an automated platform ensures the speedy processing of data and results in efficiencies in registration, admission, movement and discharge of patients.
What IT solutions you have implemented in Fortis Hiranandani hospital at Vashi for better management?
At present we are using Medtrack at our Vashi facility in Mumbai. This has multiple modules covering the entire process from the time a patient walks into the hospital till the time of discharge.
The HIS supports doctors in scheduling their appointments, in bed management, in the billing of procedures and investigations, issuance of medicine, online report entry and validation of results. The system also supports online indenting at multiple nursing stations or front desks which flow to pharmacy/ surgical stores, investigations and procedures departments.
On interface with patients, the system generates automatic SMSs for doctor appointments and admissions and patient transfers, among others.
Besides core hospital functionality, the system also provides for automated reports on revenue, patient counts and inventory. These reports are further taken to Prodigious for financial accounting and book-keeping.
Fortis Hiranandani is one of the few hospitals in Mumbai that provides treatments for cancer and in neurology.
Which state-of-the-art technologies and equipments do you use in these departments?
Yes. Fortis Hiranandani is amongst the pioneer hospitals in Navi Mumbai and deploys the latest technology for excellent clinical outcomes. For cancer patients, our qualified team of Oncosurgeons, Medical oncologists, Haemato-oncologists are provided round the clock availability of diagnostic technologies and facilities such as CT, MRI, Pathology lab, Blood Storage & Pharmacy. With modern technology, the centre conducts minimally invasive Cancer surgeries and runs a Day Care Chemotherapy centre for cancer patients. In Neurology, our team of qualified and experienced Neurologists, Neurosurgeons & Interventional Neuro/radiologists use technology such as CT, MRI, Video EEG, EMG, ENG, NCV, VEP and BERA. We also have a dedicated Stroke Unit & Stroke Protocol.
What would you recommend the state government for a better healthcare policy in Maharashtra?
With private sector hospitals coming up, the healthcare standards have risen significantly. Mumbai needs to be geographically balanced in terms of tertiary healthcare availability by having more beds along the western and central lines. The Government should consider plans to increase private sector healthcare participation by creating a conducive environment.